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Customer Experience Platform

Deliver personalized resolutions instantly by uniting your tools, data, and teams with our AI-native® platform.

Features

GenerativeAgent®

Automate interactions with AI agents

Build

Test & iterate AI agents before going live

Human + AI

Human-in-the-Loop (HILA™) workflow

Observe

Tools for governance, auditing, & control

Interaction Intelligence

One system of record for every customer

Integrate

Connect your systems—no rip & replace

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Natural conversations, instant answers

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Enterprise guardrails & data protection

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Discover real-world use cases and learn how ASAPP can help you drive better outcomes in your contact center like faster resolution, increased efficiency, and improved customer satisfaction.

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Featured Resource

Figuring out how to get started with a generative AI agent might seem like a daunting task. But it doesn’t have to be. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.

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Explore the latest in AI research and CX innovation. See how machine learning can help optimise agent efficiency and improve customer experiences.

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Come meet ASAPP in-person at an AI or CX event near you.

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Explore downloadable content on reimagining customer service with AI.

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Experts cover critical trends shaping AI-powered customer service.

Documentation

Find information on how to use ASAPP as a platform or integration.

Contact Center AI Guides

Dive deep into strategy and tactics for AI-automated customer service.

Guide to AI Customer Service Agents Evaluating Generative AI Agents Safety with Generative AI Agents Buyer’s Guide to CX AI Agents

Why ASAPP

Why ASAPP

Why ASAPP

We’ve redefined the human-AI relationship.

About Us

We help solve the toughest problems in customer service.

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Follow along with notable moments and milestones.

Partnerships

Our partner network helps you deploy AI and integrate quickly.

Patents

ASAPP is pioneering research with 64 backed patents (and 35 pending).

Research Papers

In-depth thinking on AI and the future of customer service.

Featured Resource

Inspired by large, complex, data-rich problems, ASAPP goes beyond basic automation to redefine the role of AI in the contact center. See how you can expand contact center capacity.

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The Path to the Agentic Enterprise Starts Here: ASAPP Customer Experience Platform

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The Path to the Agentic Enterprise Starts Here: ASAPP Customer Experience Platform

Webinars

Beyond AI agents: The new CX horizon

2pm EST / 11am PST

Beyond AI agents: The new CX horizon

2pm EST / 11am PST

eBooks

The generative AI agent 100: 100 use cases for contact centers by industry

The generative AI agent 100: 100 use cases for contact centers by industry

eBooks

The contact center buyer’s guide to generative AI agents

The contact center buyer’s guide to generative AI agents

Evaluation Guide

Webinars

Tangerine’s Path to Agentic AI: Building Better, Smarter CX in Banking

Tangerine’s Path to Agentic AI: Building Better, Smarter CX in Banking

Webinars

The AI ROI equation: balancing operations, costs, and better CX

The AI ROI equation: balancing operations, costs, and better CX

Webinars

From AI-enabled to AI agents: a strategic on-ramp for your contact center

From AI-enabled to AI agents: a strategic on-ramp for your contact center

eBooks

Should you buy an AI agent or build your own?

Should you buy an AI agent or build your own?

eBooks

Forrester vision report: Tacit knowledge will power the AI-led contact center

Forrester vision report: Tacit knowledge will power the AI-led contact center

Webinars

AI agents + Human agents: How the future of CX will blend both

AI agents + Human agents: How the future of CX will blend both

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Identifying the Ideal Use Cases for GenerativeAgent

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Identifying the Ideal Use Cases for GenerativeAgent

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