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GenerativeAgent®
ROI Calculator

See how much value your contact center can unlock by automating more with enterprise-ready AI customer service agents.

1

Annual Interaction Volume

Calls
Chats
Total
0
2

Current Containment Rate %

Calls
Chats
Weighted Total
0%
3

Cost per Interaction

Calls
Chats
Weighted Total
$0.00
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Total ROI

Return on investment

0

Avg Annual Net Savings

0

Breakeven

N/A
Please be aware that these estimates use assumed model parameters and should be treated as directional. Following a pilot, ASAPP can provide more accurate projections.
Get a Detailed Breakdown

How ASAPP drives results

Increase containment

Resolve complex issues that typically get escalated with AI.

Achieve voice concurrency

Human-in-the-loop agents can oversee multiple calls at once.

No hold or wait times

Customers connect right away, even outside business hours.

Fast first contact resolutions

Customers get their issue resolved the first time.

Hyper-personalized service

GenerativeAgent adapts instantly, increasing satisfaction and retention.

Reduce human error

GenerativeAgent is grounded in your knowledge base.

Calculate ROI

FAQs

1

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How are results calculated?

We start with your total cost of customer interactions and estimate how much GenerativeAgent will be able to increase your containment rate (issues resolved without human intervention) based on your inputs. We also factor in improved efficiency for your interactions with human agents because our HILA™ (Human in the Loop Agent) workflow allows your best agents to oversee multiple voice or chat interactions at once. Costs, including projected software fees, are subtracted from the baseline to get Net Savings. ROI is based on a 3-year calculation. Net Savings has been averaged for an annual projection.
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These estimates use assumed model parameters and should be treated as directional. After a pilot, we refine the numbers for your environment.

2

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Does this include both cost savings and revenue impact?

This calculator focuses on operational cost savings and efficiency improvements, such as reduced handle time and higher automation rates. While GenerativeAgent can also drive top-line impact through better CX, faster response times, and stronger upselling or cross-selling programs, those revenue effects are not included in this estimate.

If you are interested in a more comprehensive or detailed analysis, you can request a detailed breakdown here.

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How accurate are these estimates?

The results are directional estimates designed to show the potential financial impact of deploying GenerativeAgent based on the inputs you provide. We use industry benchmarks, ASAPP data, and standard contact center efficiency metrics to model savings and ROI. Actual results can vary depending on your specific environment — including call mix, containment potential, and integration scope.

After an initial pilot or proof of concept, ASAPP provides a tailored ROI analysis using your real performance data for a more precise projection.

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4

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Are results guaranteed?

No. The results shown are estimates, not guarantees. The calculator uses industry benchmarks and ASAPP data to model potential savings and ROI under typical deployment conditions. Actual results depend on factors like your current automation rate, agent performance, contact volumes, and implementation scope. After a pilot or deployment, ASAPP can provide a validated ROI analysis using your organization’s real data to confirm performance.

5

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Interested in a custom ROI report?

Schedule a demo with our team here to get a personalized analysis using your company’s actual data and automation potential.

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We’ll review your contact center metrics, automation opportunities, and business goals to create a detailed analysis based on your real data — not just benchmarks.

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How do I learn more about GenerativeAgent?

Visit our GenerativeAgent product page to expore how ASAPP's AI customer service agent automates complex conversations with enterprise-grade performance and control.

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You can also book a demo to see GenerativeAgent in action and learn how it integrates into your existing contact center.

See the impact of AI-native customer service firsthand

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