GenerativeAgent® for travel and hospitality
Faster service for guests and travelers. Lower costs for your business. Even during unexpected events.
Automate more than basic bookings
Your customers aren’t calling just to chat. They want answers, action, and outcomes that keep their travel plans on track.
See how GenerativeAgent rebooks a canceled flight
A weather event cancels a passenger’s flight. She calls to rebook. GenerativeAgent delivers efficient service.
GenerativeAgent navigates complex travel issues like a pro
GenerativeAgent is the most capable AI agent you’ve ever met. It handles nuanced conversations and resolves complex issues on its own.
Rebook canceled flights
GenerativeAgent quickly finds alternate flights and rebooks passengers. Because it automatically scales, passengers connect and get service right away, even during irregular operations (IROPs).
Upgrade accommodations
GenerativeAgent can proactively offer upgrades and optimized promotions based on the conversation context and the customer’s preferences and history with your brand.
Apply loyalty discounts
GenerativeAgent does more than check point balances and status. It can explain program policies, apply discounts, and help customers redeem rewards.
Navigate complex travel policies
Travel often involves more than simply getting from point A to point B. GenerativeAgent is fully agentic and grounded in your policies, so it reasons through complex issues like a human agent.
Scale AI-powered customer service
Support for travelers and guests can be complex and unpredictable. GenerativeAgent scales and adapts to handle it all.
Infinite scalability
GenerativeAgent scales to meet demand. Even with seasonal surges and sudden spikes, customers connect right away.
24/7/365 availability
GenerativeAgent is always standing by and ready to serve your customers – even on holidays, weekends, and the night shift.
Resolves complex issues
GenerativeAgent successfully resolves a wide range of real-world issues much like a human travel pro does – through conversational context.
Flexible and conversational
There’s no need for your customers to speak like a robot. GenerativeAgent offers a familiar conversational experience.
Learn more about travel & hospitality AI customer service agents
Call a fictional airline and experience GenerativeAgent at work—rebooking your flight, upgrading your seat, and managing your call just like a real agent would.
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Download this PDF to show your team how GenerativeAgent gives travel and hospitality brands the ability to provide accurate, instant support across booking, loyalty, and service issues—even during surges from unexpected events.
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Learn how ASAPP has helped major airlines improve customer experience. JetBlue saw digital adoption grow 5x and American Airlines raised customer satisfaction by 11%.
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