GenerativeAgent for travel and hospitality
Faster service for guests and travelers. Lower costs for your business. Even during unexpected events.
Automate more than basic bookings
Your customers aren’t calling just to chat. They want answers, action, and outcomes that keep their travel plans on track.
See how GenerativeAgent rebooks a canceled flight
A weather event cancels a passenger’s flight. She calls to rebook. GenerativeAgent delivers efficient service.
GenerativeAgent navigates complex travel issues like a pro
GenerativeAgent is the most capable AI agent you’ve ever met. It handles nuanced conversations and resolves complex issues on its own.
Rebook canceled flights
Unexpected disruptions are inevitable with travel. Weather delays, health emergencies, and even maintenance issues can lead to canceled flights.
GenerativeAgent quickly finds alternate flights and rebooks passengers. Because it automatically scales, passengers connect and get service right away, even during irregular operations (IROPs).
Upgrade accommodations
The right upgrades improve the guest experience, encourage brand loyalty, and drive revenue.
GenerativeAgent can proactively offer upgrades and optimized promotions based on the conversation context and the customer’s preferences and history with your brand.
Apply loyalty discounts
Rewards programs and brand loyalty go hand-in-hand. So, giving customers a convenient, personalized loyalty experience is good business.
GenerativeAgent does more than check point balances and status. It can explain program policies, apply discounts, and help customers redeem rewards.
Navigate complex travel policies
Travel often involves more than simply getting from point A to point B. That leads to complex conversations.
GenerativeAgent is fully agentic and grounded in your policies, so it reasons through complex issues like a human agent.
Scale AI-powered customer service
Support for travelers and guests can be complex and unpredictable. GenerativeAgent scales and adapts to handle it all.
Infinite scalability
GenerativeAgent scales to meet demand. Even with seasonal surges and sudden spikes, customers connect right away.
24/7/365 availability
GenerativeAgent is always standing by and ready to serve your customers – even on holidays, weekends, and the night shift.
Resolves complex issues
GenerativeAgent successfully resolves a wide range of real-world issues much like a human travel pro does – through conversational context.
Flexible and conversational
There’s no need for your customers to speak like a robot. GenerativeAgent offers a familiar conversational experience.
Learn more about GenerativeAgent
See a real scenario and comparison of GenerativeAgent handling bookings and reseravtions versus a typical contact center—managing complex requests, cutting wait times, and freeing up your team.
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Figuring out how to get started with a generative Al agent might seem like a daunting task. But it doesn't have to be. Ensuring a successful deployment depends on choosing the best use cases to target first. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.
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Download the ebook to learn what a holistic generative AI strategy looks like for your contact center. You’ll discover how AI can behave like your best agents, a framework to get started, and how to use AI to achieve transformative results.
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