Rising CSAT scores highlight American’s commitment to innovation, omni-channel

American Airlines opened ASAPP AI-powered digital channels for all three main business lines: Reservations, Advantage Customer Service, and Customer Relations. Initially they made digital contact available through the American Airlines mobile app, then broadened to other digital touch points.

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Rising CSAT scores highlight American’s commitment to innovation, omni-channel

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Use cases

GenerativeAgent® use cases for retail

Give your brand the capacity to deliver the fast, loyalty-building experiences shoppers expect at scale—on voice or chat—without increasing headcount.

Feature summary

Don’t let the lack of APIs stall your AI agent deployment

Most AI vendors require you to rebuild existing APIs to work with their AI agent. This is where ASAPP takes a different approach.

Product guide

Preparing your contact center for HILA™, the Human-in-the-Loop Agent

This guide provides an overview of the key issues you’ll need to consider to get the greatest value out of the relationship between GenerativeAgent and the human in the loop.