Rising CSAT scores highlight American’s commitment to innovation, omni-channel

American Airlines opened ASAPP AI-powered digital channels for all three main business lines: Reservations, Advantage Customer Service, and Customer Relations. Initially they made digital contact available through the American Airlines mobile app, then broadened to other digital touch points.

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Rising CSAT scores highlight American’s commitment to innovation, omni-channel

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Use case

Proving the value: A major global airline takes off with GenerativeAgent®

See how a major airline scaled faster, more accurate customer service in weeks with ASAPP’s GenerativeAgent.

Product summary

Why ASAPP GenerativeAgent

See how you can increase contact center capacity with a fully autonomous virtual agent that solves like a human and scales like software.

Company summary

Why ASAPP

ASAPP goes beyond basic automation to redefine the role of AI in the contact center. See how you can expand contact center capacity with ASAPP's AI native solutions.