Products
Products
Overview
ai services
AutoCompose Logo
Improve agent productivity with automated responses.
Coaching ai logo
Eliminate manual scoring and make your agents better, faster.
AutoAssist logo
Generate real-time agent assistance using intuitively designed nudges.
AutoSummary logo
Automate call summaries for all your customer interactions.
AutoTranscribe logo
Transcribe every call with the world's most accurate speech-to-text technology.
ai platforms
Asapp messaging logo
Address agent productivity, low digital adoption, and insights limitations.
Results
Company
Company
Overview
Take coaching to the next level with automated capabilities.
Blog
Take coaching to the next level with automated capabilities.
Resources
Webinars
Papers
Reports
Podcasts
Patents
Documentation
In The News
Take coaching to the next level with automated capabilities.
Careers
Take coaching to the next level with automated capabilities.
Get Started
Get Started
Get Started

Research Papers

title
authors
conference
/ journal
research areas
date
A Comparative Study on E-Branchformer vs Conformer in Speech Recognition, Translation, and Understanding Tasks
AUTHORS

Yifan Peng
Kwangyoun Kim
Felix Wu Phd
Brian Yan
Siddhant Arora
William Chen
Jiyang Tang
Suwon Shon Phd
Prashant Sridhar
Shinji Watanabe

conference/journal
Interspeech 2023
RESEARCH AREAS

ASR
SLU

Date
Aug 2023
On the Effectiveness of Offline RL for Dialogue Response Generation
AUTHORS

Paloma Sodhi
Felix Wu Phd
Ethan Elenberg Phd
Kilian Weinberger Phd
Ryan Mcdonald Phd

‍

conference/journal
ICML 2023
RESEARCH AREAS

Language Models
Reinforcement Learning
Task Oriented Dialogue

Date
Jul 2023
SLUE Phase-2: A Benchmark Suite of Diverse Spoken Language Understanding Tasks
AUTHORS

Suwon Shon Phd
Siddhant Arora
Chyi Jiunn Lin
Ankita Pasad
Felix Wu Phd
Roshan Sharma
Wei Lun Wu
Hung Yi Lee
Karen Livescu
Shinji Watanabe

conference/journal
ACL 2023
RESEARCH AREAS

ASR
Benchmark
SLU

Date
Jul 2023
Structured Pruning of Self-Supervised Pre-TrAIned Models for Speech Recognition and Understanding
AUTHORS

Yifan Peng
Kwangyoun Kim
Felix Wu Phd
Prashant Sridhar
Shinji Watanabe

conference/journal
ICASSP 2023
RESEARCH AREAS

ASR
Model Compression
SLU

Date
Jun 2023
Context-Aware Fine-Tuning of Self-Supervised Speech Models
AUTHORS

Suwon Shon Phd
Felix Wu Phd
Kwangyoun Kim
Prashant Sridhar
Karen Livescu
Shinji Watanabe

conference/journal
ICASSP 2023
RESEARCH AREAS

ASR
Sentiment Analysis
SLU

Date
Jun 2023
Wav2Seq: Pre-Training Speech-to-Text Encoder-Decoder Models Using Pseudo Languages
AUTHORS

Felix Wu Phd
Kwangyoun Kim
Shinji Watanabe
Alane Suhr
Ryan Mcdonald Phd
Kilian Weinberger Phd
Yoav Artzi

conference/journal
ICASSP 2023
RESEARCH AREAS

ASR
Pre-training
Speech To Text

Date
Jun 2023
E-Branchformer: Branchformer with Enhanced merging for speech recognition
AUTHORS

Kwangyoun Kim
Felix Wu Phd
Yifan Peng
Jing Pan
Prashant Sridhar
Kyu Han Phd
Shinji Watanabe

conference/journal
SLT 2022
RESEARCH AREAS

ASR
Benchmark

Date
Sep 2022
Long-term Control for Dialogue Generation: Methods and Evaluation
AUTHORS

Ramya Ramakrishnan
Hashan Narangodage
Mauro Schilman
Kilian Weinberger Phd
Ryan Mcdonald Phd

conference/journal
NAACL 2022
RESEARCH AREAS

Dialog
Language Models
Text Generation

Date
Jul 2022
On the Use of External Data for Spoken Named Entity Recognition
AUTHORS

Ankita Pasad
Felix Wu Phd
Suwon Shon Phd
Karen Livescu
Kyu Han Phd

conference/journal
NAACL 2022
RESEARCH AREAS

ASR
NLU
Supervised Learning
SLU

Date
Jul 2022
SLUE: New Benchmark Tasks for Spoken Language Understanding Evaluation on Natural Speech
AUTHORS

Suwon Shon Phd
Ankita Pasad
Felix Wu Phd
Pablo Brusco
Yoav Artzi
Karen Livescu
Kyu Han Phd

conference/journal
ICASSP 2022
RESEARCH AREAS

ASR
Benchmark
Pre-training
Sentiment Analysis

Date
Nov 2021
No items found.
Reinforcement Learning
Webinars
Research
Reports
Podcasts
Papers
Hardware and Architecture
MN/NLP Framework
Explainable AI
Summarization
Few-Shot Learning
Generation
Dialogue System
Text Matching
Data Efficiency
Information Retrieval (IR)
Information Extraction (IE)
Model Compression
Task-Oriented Dialogue
Data Sets
Data Augmentation
Sentiment Analysis
Pre-training
SLU
Supervised Learning
Text Generation
Language Models
Dialog
Benchmark
Research Blog
Featured
Customer Experience Today
Business Insights
Articles
AI + Human
Videos
Engineering
NLP
ASR
NLU
Voice of the Customer
Concurrency
Future of CX
Digital Engagement
AI Research
Workflows
Speech-to-text
Transcription
AI Native®
Machine Learning
Contact Center
Automation
Measuring Success
R&D Innovations
Agents
Customer Experience

Fast Neural Network Implementations by Increasing Parallelism of Cell Computations

View Patent
title
PATENT NUMBER
LINK
Automated Communications Over Multiple Channels
PATENT NUMBER
11,588,759
Link
View Details
Intent Discovery with a Prototype Classifier
PATENT NUMBER
11,551,004
Link
View Details
Adapting Application Programming Interfaces with Schema Mappings
PATENT NUMBER
11,537,448
Link
View Details
Speech Sentiment Analysis Using a Speech Sentiment Classifier Pretrained with Pseudo Sentiment Labels
PATENT NUMBER
11,521,639
Link
View Details
System, Method, and Computer Program for Obtaining a Unified Named Entity Recognition Model with the Collective Predictive Capabilities of Teacher Models with Different Tag Sets Using Marginal Distillation
PATENT NUMBER
11,487,944
Link
View Details

Identifying Representative Conversations Using a State Model

View Patent
title
PATENT NUMBER
LINK
Customized Message Suggestion With User Embedding Vectors
PATENT NUMBER
11,425,064
Link
View Details
Removing Personal Information From Text Using Multiple Levels of Redaction
PATENT NUMBER
11,386,259
Link
View Details
Maintaining Machine Language Model State Across Communication Channels
PATENT NUMBER
11,373,044
Link
View Details
Automatic Software Generation For Computer Systems
PATENT NUMBER
11,262,986
Link
View Details
File Matching With Rationale Alignment Using Neural Networks And An Optimal Transport Algorithm
PATENT NUMBER
11,238,278
Link
View Details
Processing An Incomplete Message With A Neural Network To Generate Suggested Messages
PATENT NUMBER
11,216,510
Link
View Details
System, Method, and Computer Program for Creating a Complete Transcription of an Audio Recording from Separately Transcribed Redacted and Unredacted Words
PATENT NUMBER
11,138,970
Link
View Details
Fast Neural Network Implementations by Increasing Parallelism of Cell Computations
PATENT NUMBER
11,106,975
Link
View Details
Identifying Representative Conversations Using a State Model
PATENT NUMBER
10,984,781
Link
View Details
Automated Upsells in Customer Conversations
PATENT NUMBER
10,885,529
Link
View Details
Using a Neural Network to Optimize Processing of User Requests
PATENT NUMBER
10,762,423
Link
View Details
Processing Communications Using a Prototype Classifier
PATENT NUMBER
10,747,957
Link
View Details
Assisting Entities in Responding to a Request of a User
PATENT NUMBER
10,733,614
Link
View Details
Suggesting Resources Using Context Hashing
PATENT NUMBER
10,650,311
Link
View Details
Using Semantic Processing for Customer Support
PATENT NUMBER
10,535,071
Link
View Details
Updating Natural Language Interfaces by Processing Usage Data
PATENT NUMBER
10,515,104
Link
View Details
Automatic Communication Using an Intent Classifier
PATENT NUMBER
10,497,004
Link
View Details
Maintaining Quality of Customer Support Messages
PATENT NUMBER
10,489,792
Link
View Details
Word Hash Language Model
PATENT NUMBER
10,482,875
Link
View Details
Automatically Suggesting Resources for Responding to a Request
PATENT NUMBER
10,453,074
Link
View Details
Assisting Entities in Responding to a Request of a User
PATENT NUMBER
10,387,888
Link
View Details
Detecting Events from Customer Support Sessions
PATENT NUMBER
10,334,106
Link
View Details
Updating Natural Language Interfaces by Processing Usage Data
PATENT NUMBER
10,210,244
Link
View Details
Removing Personal Information from Text Using a Neural Network
PATENT NUMBER
10,169,315
Link
View Details
Word Hash Language Model
PATENT NUMBER
10,109,275
Link
View Details
Detecting Events from Customer Support Sessions
PATENT NUMBER
10,097,690
Link
View Details
Using Semantic Processing for Customer Support
PATENT NUMBER
10,083,451
Link
View Details
Method, Medium, and System for Responding to Customer Requests with State Tracking
PATENT NUMBER
9,892,414
Link
View Details
Automatically Suggesting Completions of Text
PATENT NUMBER
9,807,037
Link
View Details
Automatically Suggesting Response to a Received Message
PATENT NUMBER
9,805,371
Link
View Details
Automatically Responding to a Request of a User
PATENT NUMBER
9,715,496
Link
View Details
Automatic Calibration of Command-Detection Thresholds
PATENT NUMBER
8,990,079
Link
View Details
Method and Apparatus to Generate Audio Versions of Web Pages
PATENT NUMBER
8,838,673
Link
View Details
Process and System for the Semantic Selection of Document Templates
PATENT NUMBER
7,492,949
Link
View Details
Method for Producing a Speech Rendition of Text from Diphone Sounds
PATENT NUMBER
6,879,957
Link
View Details

Get Started

AI Services Value Calculator

Estimate your cost savings

Calculate Savings
contact us

Request a Demo

Get Started
Transform your enterprise with generative AI • Optimize and grow your CX •
Transform your enterprise with generative AI • Optimize and grow your CX •
We are using cookies to give you the best experience on our website. See our Cookie Notice to find out more.
PreferencesDeny
Deny
Accept
Accept