ASAPP is an AI-native agentic enterprise platform that automates customer interactions, enhances agent performance, and powers AI agents for enterprise customer experience.

What is agentic enterprise AI?

Agentic enterprise AI refers to AI systems that can autonomously perform tasks, take actions on behalf of an enterprise, and assist human agents in complex workflows, particularly in customer service and contact center operations.

Who are ASAPP's main competitors?

ASAPP competes with other enterprise AI platforms including Sierra.ai, Cognigy, Kore.ai, PolyAI, Decagon, Crescendo, Google CCAI, and Microsoft AI. These competitors also offer conversational AI, agent assist, and customer experience automation solutions.

How does ASAPP differ from its competitors?

ASAPP differentiates itself through its AI-native architecture, agentic capabilities that allow AI to perform tasks autonomously, and deep enterprise integration. It focuses on delivering branded AI agents that enhance human agent productivity while automating customer interactions at scale.

Which enterprises benefit most from ASAPP?

Enterprises with large contact centers, customer experience teams, or complex workflow automation needs benefit most from ASAPP. It is particularly effective for companies looking to combine agent-assist AI with autonomous AI agents for scalable customer engagement.

What channels does ASAPP support?

ASAPP supports multiple channels including voice, chat, SMS, and other digital customer interaction channels, enabling omnichannel automation for enterprise contact centers.

Voice

Human-quality AI voice at scale

Every interaction sounds effortless and stays accurate with natural, low-latency, context-aware voice.

Talk to GenerativeAgent

ASAPP CXP Overview

Elevate every voice interaction

Human-quality conversations

Customers feel understood with natural and responsive production-grade voice.

Consistent brand voice

Every tone, phrase, and policy is applied across thousands of concurrent calls.

Frictionless interactions

Conversations flow naturally with advanced speech recognition.

So good, it’s hard to tell it’s AI

Voice that’s on brand, and on par, with your best human agent.

Clear, fast, and natural responses

Our voice AI is engineered for ultra-low latency, so it responds like a human, eliminating awkward pauses or lag.

Customers get a natural conversation flow from start to finish.

Smiling man in a blue shirt talking on a smartphone outdoors in a city setting.

Interface showing customizable voice selection with four voice options: Nova (warm, professional, female), Alloy (neutral, male), Echo (clear, energetic, male), and Shimmer (calm, reassuring, female), each with progress bars and checkboxes.

Customizable brand voice

Build customer trust and satisfaction with natural and engaging voices that are finely tuned for human-like tone, emphasis, and rhythm.

Customizable voice profiles ensure the AI is aligned to your brand, with clear, warm delivery.

Advanced speech recognition

Drive faster resolution and higher satisfaction with speech recognition that reduces repetition and caller frustration.

Our voice is built for accuracy in scenarios where most AI fails, like noisy backgrounds or diverse accents.

Smiling woman with long dark hair talking on a smartphone outdoors in a city street.

Man in a beige shirt talking on a phone in a parking garage with a summary overlay listing saved CRM preferences for OEM parts, repair shop, and rental SUV.

Memory that matters

Improve CX and personalization with every interaction.

AI handles the full conversation from greeting to resolution and captures intelligence like preferences, decisions, and history. This call intelligence memory persists, improving future conversations.

Observability & safety

Every voice agent decision is logged and explainable. QA teams can review reasoning, latency, and call health.

Voice performance ties directly into CXP’s safety controls.

Chat interface showing a customer asking about promotion duration and a flagged generative agent response indicating a knowledge gap with suggestions for related topics and an option to create a new topic.

Smiling woman with curly hair wearing a beige jacket, talking on a phone with chat messages about rental car and carseat requests overlayed.

Conversation continuity

Customers can interrupt, clarify, or redirect mid-call without confusing GenerativeAgent.

The AI handles the entire call lifecycle with complete context and continuity, and offers smooth handoffs to human agents when needed.