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Contact Centre Strategies Summit Logo
February 24–25, 2026
Toronto, ON

Contact Centre Strategies Summit

Join ASAPP at the Contact Centre Strategies Summit Toronto to explore how contact centres are evolving in the age of agentic AI. Stop by our booth to experience ASAPP CXP and attend our Day 1 fireside chat focused on modern contact centre strategy.

ASAPP highlights the Agentic Enterprise through in Toronto

About the event

The Contact Centre Strategies Summit brings together visionary contact centre and customer experience leaders for two days of strategic sessions, sessions, and networking designed to transform contact centres from cost centres into value creators. Attendees gain insights on leveraging AI, analytics, and advanced tools to boost operational excellence, deepen loyalty, and unlock new growth opportunities.

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What we’re doing at the Summit

Stop by ASAPP’s booth to explore CXP and join our Day 1 fireside chat on the future of the contact centre.

Connect with our team

Meet with us

Visit the ASAPP booth

Stop by our booth to experience the ASAPP Customer Experience Platform (CXP) in action. See how a personal AI agent resolves customer needs instantly across voice and digital, explore real examples of governed, intelligent workflows, and talk with our team about how CXP unifies your systems, data, and decisions into one platform.

Fireside Chat
Day 1 Fireside Chat — Contact Centre Transformation

Join us on Day 1 for a fireside chat where ASAPP will discuss the evolving role of contact centres in delivering exceptional customer experience. Leaders will unpack the strategic shifts required to modernize contact centre operations, leverage AI for personalized resolution, and build platforms that drive measurable outcomes.

More details on timing and speaker lineup available soon.

Meet the team

Check back for details

Check Back Soon

We'll be announcing our team and speakers for this event soon

What can ASAPP do for you?

GenerativeAgent® is the most capable customer service AI agent you’ve ever met. It resolves complex customer issues on its own over voice or chat. Using an innovative human-AI collaboration model, if it gets stuck, it asks a human for help - without making the customer start over.

Faster service for your customers

GenerativeAgent is on duty 24/7 and scales instantly to meet demand.

First contact resolution

Shorter queues for your agents

Save your human agents for higher-value interactions.

Graph showing a 49% increase in self-service.

Self-service increase

Lower costs for your contact center

Gain limitless capacity to serve customers without increasing costs.

Graph showing a 77% cost reduction per chat.

Cost reduction per chat

GenerativeAgent® communication visualisation.