Patent Notice

ASAPP's Customer Experience Platform is covered by the following patents:

US 8,990,079 Automatic Calibration of Command-Detection Thresholds
US 9,715,496 Automatically Responding to a Request of a User
US 9,805,371 Automatically Suggesting Response to a Received Message
US 9,807,037 Automatically Suggesting Completions of Text
US 9,892,414 Method, Medium, and System for Responding to Customer Requests with State Tracking
US 10,083,451 Using Semantic Processing for Customer Support
US 10,097,690 Detecting Events from Customer Support Sessions
US 10,109,275 Word Hash Language Model
US 10,169,315 Removing Personal Information from Text Using a Neural Network
US 10,210,244 Updating Natural Language Interfaces by Processing Usage Data
US 10,334,106 Detecting Events from Customer Support Sessions
US 10,387,888 Assisting Entities in Responding to a Request of a User
US 10,453,074 Automatically Suggesting Resources for Responding to a Request
US 10,482,875 Word Hash Language Model
US 10,489,792 Maintaining Quality of Customer Support Messages
US 10,497,004 Automatic Communication Using an Intent Classifier
US 10,515,104 Updating Natural Language Interfaces by Processing Usage Data
US 10,535,071 Using Semantic Processing for Customer Support
US 10,650,311 Suggesting Resources Using Context Hashing
US. 10,733,614 Assisting Entities in Responding to a Request of a User
US. 10,762,423 Using a Neural Network to Optimize Processing of User Requests
US 10,878,181 Removing Personal Information from Text Using a Neural Network
US 10,984,781 Identifying Representative Conversations Using a State Model
US 11,216,510 Processing an Incomplete Message with a Neural Network to Generate Suggested Messages
US 11,262,986 Automatic Software Generation for Computer Systems
US 11,373,044 Maintaining Machine Language Model State Across Communication Channels
US 11,386,259 Removing Personal Information From Text Using Multiple Levels of Redaction
US 11,425,064 Customized Message Suggestion With User Embedding Vectors
US 11,537,448 Adapting Application Programming Interfaces with Schema Mappings
US 11,588,759 Automated Communications Over Multiple Channels
US 11,588,760 Initialization of Automated Workflows
US 11,610,061 Modifying Text According to a Specified Attribute
US 11,610,064 Clarification of Natural Language Requests Using Neural Networks
US 11,615,422 Automatically Suggesting Completions of Text
US 11,763,230 Trend Detection Via Machine Learning Models
US 11,763,803 System, Method, and Computer Program for Extracting Utterances Corresponding to a User Problem Statement in a Conversation Between a Human Agent and a User
US 11,790,375 Flexible Capacity in an Electronic Environment
US 11,790,376 Predicting Customer Support Requests
US 11,956,187 Natural Language Processing For Information Extraction
US 11,985,102 Processing Clusters with Mathematical Models for Message Suggestion
US 12,014,379 Automating Communications Using an Intent Classifier
US 12,039,545 Third-Party Service for Suggesting a Response to a Received Message
US 12,265,971 System, Method, and Computer Program for Adjusting Operations of a Customer Service Application Based on Metrics Generated from Substantially Real-time Monitoring of Entity States
US 12,282,744 Statistical Language Models for Simulating Communication Sessions
US 12,334,055 Stochastic Future Context for Speech Processing
US 12,406,662 Prompting Language Models to Select API Calls
US 12,470,503 Customized Message Suggestion with User Embedding Vectors
US 12,591,603 Automated Key-value Extraction Using Natural Language Intents
US 12,645,890 Automation of Tasks Using Language Model Prompts

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Other patents are pending.