GenerativeAgent for insurance
Automated policyholder service that’s secure, compliant, and personalized.
An AI agent that goes beyond basic inquiries
GenerativeAgent handles nuanced conversations and resolves complex issues on its own over voice or chat.
Containment
↑54%
Increase in containment rate in first 90 days with ASAPP
F100 Insurance Company
See how GenerativeAgent updates a policyholder’s account
A policyholder was recently married and wants to add his wife to his policy. GenerativeAgent makes the process easy and efficient.
Build trust with safe automated service
Trust is paramount in the policyholder relationship. Provide automated customer service your policyholders can count on.
Make policy management convenient
Self-service portals don’t enable every type of policy change. Sometimes, a policyholder needs to call.
With GenerativeAgent, there’s no waiting on hold. Policyholders can make changes at any time of day seven days a week. That’s convenient for them and efficient for you.
Ensure compliance across products and states
Given the variability of insurance products and the regulatory landcscape, a simple conversational bot isn’t worth the risk.
GenerativeAgent was built to handle complex scenarios. So it can safely handle policyhholder inquiries – across insurance products and state lines – while maintaining compliance.
Offer claim filing & status around the clock
Waiting to file a claim or check status can be stressful for policyholders. So it’s no surprise when they call or chat multiple times for help or an update.
GenerativeAgent is always standing by and ready to support intake and answer questions about a claim’s progress and current status. That reassures policyholders without creating additional work for your staff.
Clarify coverage details for policyholders
Policyholders’ questions about their coverage can be complex and nuanced. Providing answers requires more than reciting the information on their declarations page.
GenerativeAgent is grounded on your documentation and can safely access policy details to provide clear answers with a conversational approach.
Built to tackle enterprise complexity
GenerativeAgent is designed to handle the complex challenges of an insurance provider’s contact center.
Simplified integration
GenerativeAgent integrates easily into your existing infrastructure, using your available APIs to connect with internal systems.
Our novel API transformation layer allows GenerativeAgent to use your APIs just as they are. That simplifies deployment and lowers your development burden.
Regulatory compliance
GenerativeAgent provides a detailed record of every call and chat, including the customer conversation, the actions GenerativeAgent took, and its reasoning at every step.
You can limit the intents and tasks that GenerativeAgent handles, so it never strays into topics that require licensing.
Evolution at your pace
Start with straightforward intents, like common account management tasks. Test and fine-tune performance. Provide human oversight using human-in-the-loop agents.
Optimize with real-time conversation monitoring, quality dashboards and data feeds.Then, when you’re ready, easily expand to more complex intents.
Unmatched safety and security
Industry-leading guardrails mitigate hallucinations and prevent jailbreaking. Automated quality checks ensure accuracy. A complete log of GenerativeAgent’s actions and reasoning provides critical traceability.
Enterprise-grade security keeps your data safe through advanced encryption, redaction, and intrusion detection systems.
Learn more about GenerativeAgent
The modern contact center is 40 years old. That's decades of bad customer service. Customer happiness is at a 17-year low, agents hate their jobs, and companies are investing billions to run their contact centers. It's time for a change.
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Figuring out how to get started with a generative Al agent might seem like a daunting task. But it doesn't have to be. Ensuring a successful deployment depends on choosing the best use cases to target first. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.
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Download the ebook to learn what a holistic generative AI strategy looks like for your contact center. You’ll discover how AI can behave like your best agents, a framework to get started, and how to use AI to achieve transformative results.
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