GenerativeAgent for insurance
Automated policyholder service that’s secure, compliant, and personalized.
An AI agent that goes beyond basic inquiries
GenerativeAgent handles nuanced conversations and resolves complex issues on its own over voice or chat.
Containment
↑54%
Increase in containment rate in first 90 days with ASAPP
F100 Insurance Company
Build trust with an AI agent that knows when to bring human experts in
Trust is paramount in the policyholder relationship. Provide automated customer service your policyholders can rely on. GenerativeAgent knows when to involve licensed professionals.
Make policy management easy
GenerativeAgent is available 24/7 with no wait time. When compliance calls for a human expert, it knows when and how to bring them in.
Ensure compliance
GenerativeAgent can safely handle policyhholder inquiries – across insurance products and state lines – while maintaining compliance.
Offer claim filing & status
GenerativeAgent is always on call to support intake and answer questions about a claim's status. That reassures policyholders without creating additional work for your staff.
Clarify coverage details
GenerativeAgent is grounded on your documentation and can safely access policy details to provide clear answers with a conversational approach.
Built to tackle enterprise complexity
GenerativeAgent is designed to handle the complex challenges of an insurance provider’s contact center.
Simplified integration
GenerativeAgent integrates easily into your existing infrastructure, using your available APIs to connect with internal systems.
Our novel API transformation layer allows GenerativeAgent to use your APIs just as they are. That simplifies deployment and lowers your development burden.
Regulatory compliance
GenerativeAgent provides a detailed record of every call and chat, including the customer conversation, the actions GenerativeAgent took, and its reasoning at every step.
You can limit the intents and tasks that GenerativeAgent handles, so it never strays into topics that require licensing.
Evolution at your pace
Start with straightforward intents, like common account management tasks. Test and fine-tune performance. Provide human oversight using human-in-the-loop agents.
Optimize with real-time conversation monitoring, quality dashboards and data feeds.Then, when you’re ready, easily expand to more complex intents.
Unmatched safety and security
Industry-leading guardrails mitigate hallucinations and prevent jailbreaking. Automated quality checks ensure accuracy. A complete log of GenerativeAgent’s actions and reasoning provides critical traceability.
Enterprise-grade security keeps your data safe through advanced encryption, redaction, and intrusion detection systems.
Learn more about GenerativeAgent
The modern contact center is 40 years old. That's decades of bad customer service. Customer happiness is at a 17-year low, agents hate their jobs, and companies are investing billions to run their contact centers. It's time for a change.
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Figuring out how to get started with a generative Al agent might seem like a daunting task. But it doesn't have to be. Ensuring a successful deployment depends on choosing the best use cases to target first. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.
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Download the ebook to learn what a holistic generative AI strategy looks like for your contact center. You’ll discover how AI can behave like your best agents, a framework to get started, and how to use AI to achieve transformative results.
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