GenerativeAgent® for insurance
Automated policyholder service that’s secure, compliant, and personalized.
An AI agent that goes beyond basic inquiries
GenerativeAgent handles nuanced conversations and resolves complex issues on its own over voice or chat.
Containment
↑54%
Increase in containment rate in first 90 days with ASAPP
F100 Insurance Company
Build trust with an AI agent that knows when to bring human experts in
Trust is paramount in the policyholder relationship. Provide automated customer service your policyholders can rely on. GenerativeAgent knows when to involve licensed professionals.
Make policy management easy
GenerativeAgent is available 24/7 with no wait time. When compliance calls for a human expert, it knows when and how to bring them in.
Ensure compliance
GenerativeAgent can safely handle policyhholder inquiries – across insurance products and state lines – while maintaining compliance.
Offer claim filing & status
GenerativeAgent is always on call to support intake and answer questions about a claim's status. That reassures policyholders without creating additional work for your staff.
Clarify coverage details
GenerativeAgent is grounded on your documentation and can safely access policy details to provide clear answers with a conversational approach.
Built to tackle enterprise complexity
GenerativeAgent is designed to handle the complex challenges of an insurance provider’s contact center.
Simplified integration
GenerativeAgent integrates easily into your existing infrastructure, using your available APIs to connect with internal systems.
Our novel API transformation layer allows GenerativeAgent to use your APIs just as they are. That simplifies deployment and lowers your development burden.
Regulatory compliance
GenerativeAgent provides a detailed record of every call and chat, including the customer conversation, the actions GenerativeAgent took, and its reasoning at every step.
You can limit the intents and tasks that GenerativeAgent handles, so it never strays into topics that require licensing.
Evolution at your pace
Start with straightforward intents, like common account management tasks. Test and fine-tune performance. Provide human oversight using human-in-the-loop agents.
Optimize with real-time conversation monitoring, quality dashboards and data feeds.Then, when you’re ready, easily expand to more complex intents.
Unmatched safety and security
Industry-leading guardrails mitigate hallucinations and prevent jailbreaking. Automated quality checks ensure accuracy. A complete log of GenerativeAgent’s actions and reasoning provides critical traceability.
Enterprise-grade security keeps your data safe through advanced encryption, redaction, and intrusion detection systems.
Learn more about insurance AI customer service agents
Assurant’s Director of Technology Services and Digital & AI Transformation Specialist share how they evaluate AI, align automation with CX goals, and deliver measurable outcomes. Learn how they successfully rolled out generative AI and AI agents in the contact center.
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Grab this one-pager to show your team how ASAPP’s GenerativeAgent is purpose-built to handle the complexity of the insurance industry with compliance and care—delivering efficient, accurate, and satisfying service across voice and chat.
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Discover 100 real-world use cases where generative AI agents drive automation, efficiency, and better customer experiences—complete with timelines, value drivers, and metrics to guide your automation strategy.
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