ASAPP achieves HITRUST certification to support regulated enterprises
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Elevate customer satisfaction to new heights

Customers expect fast and accurate resolutions when they contact your customer support team. Failing to meet their needs can lead to lost business and negative reviews. ASAPP’s AI-native tools ensure your agents are equipped to exceed customer expectations and improve CSAT without increasing your budget.

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Key features

Automate customer interactions

GenAgent acts as a highly capable virtual agent inside ASAPP CXP, delivering faster and more personalized service to your customers.

Real-time agent assist

AI Compose crafts high-quality, accurate messages for human agents to reduce response time and increase confidence in communication with customers.

Detailed sentiment analysis

Provides deep insights into customer sentiment from every interaction. Go beyond basic CSAT scores and start understanding your customer’s needs.

In-depth activity analysis

Gives a detailed understanding of agent activities so you can immediately identify areas of improvement and act swiftly.

Benefits
How it works
Use cases
Testimonials
Integration
Pricing
FAQ

Improve agent success with real-time support

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Empower your team

Provide your agents with tools that help them perform their best, leading to increased job satisfaction and better customer service.

Onboard agents faster

Reduce the learning curve for new agents. Provide your agents with AI-driven support tools that help them handle complex interactions confidently.

Serve customers needs faster

Use generative AI to guide agents in real-time. Ensure quick and precise resolutions that improve customer satisfaction.

Reduce operational costs

Minimize the need for extensive agent training and reduce turnover with tools that make your agents more efficient and satisfied in their roles.

Increase first contact resolution

Resolve issues on the first contact by equipping your agents with powerful insights and guidance.

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Empowering agents with AI-driven learning and virtual support

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1.

Learning phase

Our machine-learning models learn from your best agents so you can address customer needs more accurately.

2.

AI integration

The insights feed our AI-native tools, providing real-time support to agents to help customers in the moment.

3.

Personal AI agents

GenAgent acts as a virtual agent that delivers personalized resolutions so your customers are taken care of promptly and with care.

Improve first contact resolution and analyze customer feedback

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First contact resolution

Increase first contact resolution rates by providing agents with AI-driven insights and real-time guidance. Ensure your agents are quick and effective at problem-solving, leaving your customers satisfied.

Customer sentiment analysis

Use AI summaries to gain detailed insights into customer sentiment. Address issues proactively and improve their overall satisfaction.

Customer feedback analysis

Identify areas for improvement and tailor your support strategies to enhance overall customer satisfaction.

ASAPP Partners - JetBlue

5x increase in digital adoption

280s saved per conversation

45% containment

73,000 workforce hours saved

Pricing

Increase first contact resolution rates by providing agents with AI-driven insights and real-time guidance. Ensure your agents are quick and effective at problem-solving, leaving your customers satisfied.

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FAQs

2

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What is GenAgent™ and how does it improve CSAT?

GenAgent is an advanced virtual agent capable of handling routine queries and complex tasks. By enhancing the speed and accuracy of your customer interactions, GenAgent helps you increase customer satisfaction and resolution rates. Every customer receives fast, exceptional service.

3

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How does ASAPP’s Generative AI reduce operational costs?

Through boosting agent efficiency and reducing turnover, ASAPP’s AI-native solutions help you minimize training and recruitment costs associated with hiring. This leads to significant savings for your company while simultaneously improving customer satisfaction and operational performance.

See the impact of AI-native customer service firsthand

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