Improve agent success with real-time support
Empower your team
Provide your agents with tools that help them perform their best, leading to increased job satisfaction and better customer service.
Onboard agents faster
Reduce the learning curve for new agents. Provide your agents with AI-driven support tools that help them handle complex interactions confidently.
Serve customers needs faster
Use Generative AI to guide agents in real-time. Ensure quick and precise resolutions that improve customer satisfaction.
Reduce operational costs
Minimize the need for extensive agent training and reduce turnover with tools that make your agents more efficient and satisfied in their roles.
Increase first contact resolution
Resolve issues on the first contact by equipping your agents with powerful insights and guidance.
Empowering agents with ai-driven learning and virtual support
1.
Learning phase
Our machine-learning models learn from your best agents so you can address customer needs more accurately.
2.
AI integration
The insights feed our AI-native tools, providing real-time support to agents to help customers in the moment.
3.
GenerativeAgent
GenerativeAgent® acts as a virtual agent that handles routing support tasks so your customers are taken care of promptly and with care.
Improve first contact resolution and analyze customer feedback
First contact resolution
Increase first contact resolution rates by providing agents with AI-driven insights and real-time guidance. Ensure your agents are quick and effective at problem-solving, leaving your customers satisfied.
Customer sentiment analysis
Use AutoSummary™ to gain detailed insights into customer sentiment. Address issues proactively and improve their overall satisfaction.
Customer feedback analysis
Identify areas for improvement and tailor your support strategies to enhance overall customer satisfaction.
5x increase in digital adoption
280s saved per conversation
45% containment
73,000 workforce hours saved
Works with your contact center platform
GenerativeAgent works with any contact center platform – on-prem or cloud. Native integrations are available for major CCaaS platforms.
Pricing
Increase first contact resolution rates by providing agents with AI-driven insights and real-time guidance. Ensure your agents are quick and effective at problem-solving, leaving your customers satisfied.
FAQs
1
What is GenerativeAgent® and how does it improve CSAT?
2
How does AutoSummary® enhance customer sentiment analysis?
3
How does ASAPP’s Generative AI reduce operational costs?
