Conversational AI built for enterprise customer service
GenerativeAgent solves like a human and scales like software. See the only AI agent that can do the work of tier 1 contact center agents, over voice or chat.
The best Sierra alternative
“ASAPP is this market’s undisputed leader in AI-led innovation”
We are honored to be named a leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024 report.
GenerativeAgent is driving CX transformation for the world’s most trusted brands
34%
fewer agents to resolve same # of requests
23%
reduction in cost per chat interaction
91%
first call resolution rate with GenAgent
49%
increase in customer self-service
Key Features
Fully conversational
Able to handle multi-step requests made in natural language.
Human-in-the-loop
No hard handoffs when GenerativeAgent® loops in a human agent for guidance or supervision for a seamless and easy experience for customers and agents.
Infinite voice scalability
Leverage advanced AI-native® solutions to automate routine tasks and provide intelligent insights, allowing your team to focus on complex issues.
Self-improving AI system
When human agent support is requested, GenerativeAgent® learns from the actions that human agent takes to inform its future actions.
Safe and secure
Grounded in your information sources and bounded by hallucination and jailbreaking protections.
The undisputed AI leader
Launch confidently with an AI partner that was referenced as “this market’s undisputed leader in AI-led innovation” in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024.
Simple, easy configuration
Reduce maintenance effort and cost while enabling non-technical teams to update and configure as they need.
Flexible deployment options
Built to work in your existing tech stack - on-prem or cloud, for voice, chat, or both.
Take a tour of GenerativeAgent
Voice agent concurrency has always been 1:1. Until now.
Until now, even your best agent had a voice concurrency
of just 1:1. Now, you can have your best agents overseeing multiple voice conversations at once.
In the event of an escalation, the human agent acts as
a “human-in-the-loop”, sitting behind GenerativeAgent®, assisting only on the workflows required to successfully resolve the interaction.
Explore more resources on GenAgent
The modern contact center is 40 years old. That's decades of bad customer service. Customer happiness is at a 17-year low, agents hate their jobs, and companies are investing billions to run their contact centers. It's time for a change.
Learn More
Figuring out how to get started with a generative Al agent might seem like a daunting task. But it doesn't have to be. Ensuring a successful deployment depends on choosing the best use cases to target first. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.
Learn more
Download the ebook to learn what a holistic generative AI strategy looks like for your contact center. You’ll discover how AI can behave like your best agents, a framework to get started, and how to use AI to achieve transformative results.
Learn more
Ready to starting automating more customer interactions with GenAgent?
Schedule a tailored demo to see how ASAPP customers are:
- Using 34% fewer agents to resolve the same # of requests
- Reducing cost per chat by 23%
- Increasing first call resolution to 91%
- Increasing customer self-service by 49%
Get a demo of GenAgent