Join us at Reuters Customer 2024 in Miami
In a world where AI shapes every expectation, see how GenerativeAgent™ is transforming customer experiences and automating what was previously impossible.
The future of CX: AI + human agents working together
About the event
Reshape the future role of agents as AI takes on basic service tasks. In this era of scalable solutions, balancing technology with a human touch is essential to meet customer needs. Success will come to those who drive efficiency, reaffirm their CX value, and exceed customer expectations.
Reuters Events: Service & Experience at Customer 2024 brings leaders together at a pivotal moment. This is your chance to strengthen the human side of your service center, integrate technology seamlessly, and align strategies to ensure CX has a voice in business decisions.
Join our keynote
Dan Rood
Day 1, November 12, 2024 @ 9:30AM
Abbreviating Customer Pain - The role of the agent in a GenerativeAgent world
The numbers are on the rise in the contact center. Rising labor costs, agent absenteeism & turnover. Rising labor shortages. These patterns represent an opportunity to rethink the core problems surrounding how we use agents effectively, and where GenerativeAgent technology is filling the void.
Please join Dan Rood, CMO at ASAPP in a discussion surrounding GenerativeAgent technology, the emerging use cases showing great promise, and the role of human agents in a generative agent world.
Meet the speaker
Visit our booth during the Summit to see first-hand how GenerativeAgent handles customer issues and improves resolution. Then, don’t miss ASAPP’s VP of Marketing, Dan Rood, as he discusses how AI is transforming customer experience and empowering financial institutions to deliver personalized, high-quality interactions.
Dan Rood is the SVP of Marketing at ASAPP, the Generative AI leader in the Customer Experience space. For over 12 years Dan has been leading Marketing organizations within the CX space with special emphasis on narrative frameworks to transform product positioning. Dan spent the first part of his career in B2B SaaS Sales at companies like Microsoft, Amazon, Expedia, and American Express. Dan's primary passion is his wife and four kiddos. His life purpose is to perfect the smoking of a beef brisket which has eluded him for over 5 years.
What can ASAPP do for you?
GenerativeAgent® is the most capable customer service AI agent you’ve ever met. It resolves complex customer issues on its own over voice or chat. Using an innovative human-AI collaboration model, if it gets stuck, it asks a human for help - without making the customer start over.
Faster service for your customers
GenerativeAgent is on duty 24/7 and scales instantly to meet demand.
First contact resolution
Shorter queues for your agents
Save your human agents for higher-value interactions.
Self-service increase
Lower costs for your contact center
Gain limitless capacity to serve customers without increasing costs.
Cost reduction per chat
