GenerativeAgent for health insurers
Automated member service that’s safe, secure, and compliant
An AI agent that goes beyond canned answers
GenerativeAgent handles nuanced conversations and resolves members’ issues on its own over voice or chat.
Improve member service without increasing headcount
Faster, more convenient service for members. Reduced volume to human agents and lower cost for your contact center.
Eliminate long hold times
No more waiting for the next available representative. GenerativeAgent scales to meet demand 24/7, so members connect and get service right away, even during busy enrollment periods.
Simplify enrollment
GenerativeAgent answers questions about coverage and plan comparisons. New members get what they need to choose the right plan, without additional burdens for your representatives.
Offer 24/7 status updates
Give members efficient updates on claims and pre-authorizations any time of day. GenerativeAgent can explain status and next steps so members can navigate the process easily.
Help members stay in-network
Simplify the search for an in-network provider with conversational service. GenerativeAgent helps members find a provider who will keep costs down – for them and for your business.
Built to handle the complexity of regulated industries
GenerativeAgent maintains compliance while it safely navigates complex multi-step interactions.
Simplified integration
GenerativeAgent integrates easily into your current infrastructure and uses existing APIs to connect with internal systems.
With a novel API transformation layer, GenerativeAgent can use your APIs just as they are, making deployment faster and less reliant on development resources.
Security and compliance
GenerativeAgent stays on task and in scope. It creates a detailed record of every interaction, including the conversation, actions taken, and its reasoning.
And it knows when to consult a human representative for guidance and approvals.
Limitless scale on demand
GenerativeAgent scales to meet demand. No more jammed queues or frustrated members during open enrollment periods.
Unmatched safety and security
GenerativeAgent keeps PHI private and secure as it serves your members. Advanced encryption, redaction, and intrusion detection systems protect member data.
Industry-leading safety mechanisms mitigate hallucinations and prevent jailbreaking. Real-time conversation monitoring and a complete action log provide full traceability.
Learn more about GenerativeAgent
Assurant’s Nikki Schmitt, Director of Technology Services, and James Dill, Digital & AI Transformation Specialist, share how they evaluate AI tools, align automation with CX goals, and deliver measurable outcomes. Learn how their approach creates a clear, practical path to generative AI and AI agents in the contact center.
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Ensuring a successful deployment of generative AI agents depends on choosing the best use cases to target first. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.
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Download the ebook to learn what a holistic generative AI strategy looks like for your contact center. You’ll discover how AI can behave like your best agents, a framework to get started, and how to use AI to achieve transformative results.
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