7th Annual Customer Experience for Financial Services Summit (CXFS)
An insight is not an outcome. A recommendation is not a resolution. Join ASAPP at CXFS Toronto to see how AI, rule-based workflows, and targeted human judgment complete complex financial-service interactions without the hold, the transfer, or the loss of control.
Join us in Toronto
About the event
The Customer Experience for Financial Services Summit (CXFS) brings together financial services leaders for two days of actionable intelligence on the future of customer experience. ASAPP will be on-site at the Hyatt Regency for a fireside chat, a roundtable, and 1:1 meetings on how AI moves from insight to governed resolution.
Catch Our Sessions, Then See It in a Custom Demo at Our Booth
Fireside Chat | Day 1 - 2:30 PM
Turning Customer Intelligence into Governed Resolution
In this interactive session, attendees will see how AI, rule-based workflows and targeted human judgment can work together to complete a complex financial-service interaction without putting the customer on hold, transferring them or compromising institutional control.
Roundtable Discussion | Day 2 - 10:30 AM
How Humans Can Be More Than an AI Fallback
This roundtable is an open working session for attendees who want to dig deeper into how AI, rules and human judgment come together to actually resolve financial-service interactions, not just recommend or escalate.
Meet the Speaker
Prior to ASAPP, Chris spent 20 years leading contact center strategy and technology implementation for Verizon and Alltel, leading staff operations, and managing desktop automation and augmentation.
What can ASAPP do for you?
GenerativeAgent® is the most capable customer service AI agent you’ve ever met. It resolves complex customer issues on its own over voice or chat. Using an innovative human-AI collaboration model, if it gets stuck, it asks a human for help - without making the customer start over.
Faster service for your customers
GenerativeAgent is on duty 24/7 and scales instantly to meet demand.
First contact resolution
Shorter queues for your agents
Save your human agents for higher-value interactions.
Self-service increase
Lower costs for your contact center
Gain limitless capacity to serve customers without increasing costs.
Cost reduction per chat
