The Path to the Agentic Enterprise Starts Here: ASAPP Customer Experience Platform

January 15, 2026

2pm EST

The ASAPP Customer Experience Platform is the enterprise foundation for faster resolutions, higher-quality interactions, and customer service that finally feels personal.

The Internet created digital businesses. The smartphone created mobile businesses. The next wave is agentic businesses - where AI and humans work as one system to transform customer experience and operational efficiency.

Join us to see how ASAPP is already helping customers build the agentic enterprise today.

What you'll learn:

How agentic AI delivers personalized, VIP treatment for every customer

How to use AI to shift from reactive to proactive customer service

6 essential capabilities to put in your agentic enterprise roadmap

A live demo of a real-world use case

How to phase your adoption journey for maximum ROI and impact

Nirmal Mukhi

Chief Architect, ASAPP

Nirmal Mukhi is the Chief Architect at ASAPP, where he builds machine learning capabilities and products. Prior to joining ASAPP, Nirmal held leadership positions in engineering and research at IBM, where he was R&D lead for Watson Education, and served as CTO at TRANSFR. He has over 30 publications (with 4500+ citations), 15 patents, and has appeared on a Discovery Channel documentary about AI.

Justin Mulhearn

Director of Solutions Engineering, ASAPP

Justin currently leads the Solutions Engineering team as ASAPP. He has spent 14 years in CX, with previous experience at Liveperson and IBM. Justin brings a wealth of knowledge on how to make sure your tech stack is set up to help you create the experiences your customers deserve.

Chris Arnold

VP Contact Center Strategy, ASAPP

Prior to ASAPP, Chris spent 20 years leading contact center strategy and technology implementation for Verizon and Alltel, leading staff operations, and managing desktop automation and augmentation.

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