.svg){kind=small}
Improve agent success with real-time support
Faster onboarding
Bring new agents up to speed faster with real-time guidance based on the best practices of your top performers.
Improved agent performance
Enhance your team’s performance by providing your agents with the right words and actions at every turn in the conversation.
Increased sales
Grow sales with better, AI-driven suggestions that help your agents provide more relevant and persuasive recommendations to your customers.
Quick issue resolution
Resolve support issues faster by automating workflows and providing instant, context-aware assistance.
Contiuous AI-driven improvement
1.
Initial learning phase
Our machine-learning models analyze interactions of your top-performing agents to understand effective words and actions.
2.
Real-time guidance
The insights are fed into our Generative AI products and automated workflow capabilities, guiding other agents on what to say and do.
3.
Continuous improvement
The models continue to learn from every interaction, ensuring that the guidance remains current and increasingly impactful.
Solutions for support, sales and training
Customer support
Enhance your customer support by equipping agents with real-time, AI-driven guidance to resolve issues efficiently and effectively
Sales and upselling
Boost sales by providing agents with context-aware suggestions that help close deals and encourage upselling.
New agent onboarding
Speed up the training process for new agents by providing them with immediate, real-time support based on proven best practices.
5x increase in digital adoption
280s saved per conversation
45% containment
73,000 workforce hours saved
Works with your contact center platform
GenerativeAgent works with any contact center platform – on-prem or cloud. Native integrations are available for major CCaaS platforms.
Pricing
Enhance your customer support by equipping agents with real-time, AI-driven guidance to resolve issues efficiently and effectively
FAQs
1
How does real-time agent assist learn from agents?
2
What kind of support is available for new users?
