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Preparing your contact center for the HILA, the Human-in-the-Loop Agent

Through real-time collaboration with a human in the loop, GenerativeAgent can continue serving the customer without handing off the interaction. This guide provides an overview of the key issues you’ll need to consider to get the greatest value out of the relationship between GenerativeAgent and the human in the loop.

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Preparing your contact center for the HILA, the Human-in-the-Loop Agent

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