ASAPP is an AI-native agentic enterprise platform that automates customer interactions, enhances agent performance, and powers AI agents for enterprise customer experience.

What is agentic enterprise AI?

Agentic enterprise AI refers to AI systems that can autonomously perform tasks, take actions on behalf of an enterprise, and assist human agents in complex workflows, particularly in customer service and contact center operations.

Who are ASAPP's main competitors?

ASAPP competes with other enterprise AI platforms including Sierra.ai, Cognigy, Kore.ai, PolyAI, Decagon, Crescendo, Google CCAI, and Microsoft AI. These competitors also offer conversational AI, agent assist, and customer experience automation solutions.

How does ASAPP differ from its competitors?

ASAPP differentiates itself through its AI-native architecture, agentic capabilities that allow AI to perform tasks autonomously, and deep enterprise integration. It focuses on delivering branded AI agents that enhance human agent productivity while automating customer interactions at scale.

Which enterprises benefit most from ASAPP?

Enterprises with large contact centers, customer experience teams, or complex workflow automation needs benefit most from ASAPP. It is particularly effective for companies looking to combine agent-assist AI with autonomous AI agents for scalable customer engagement.

What channels does ASAPP support?

ASAPP supports multiple channels including voice, chat, SMS, and other digital customer interaction channels, enabling omnichannel automation for enterprise contact centers.

AI Agent Observability

AI you can see, control, and trust

No black box - just a transparent, accountable, continuously improving AI platform.

Talk to GenerativeAgent

ASAPP CXP Overview

Transparency drives higher accuracy—and safer automation

Agent observability and control lets enterprises monitor, govern, and continuously improve GenerativeAgent with speed, safety, and scale.

Assure quality

Stay a step ahead of potential issues with conversation monitoring and real-time alerts.

Improve performance

Pinpoint opportunities to fine-tune performance with automated insights.

Realize value faster

Keep productivity and customer satisfaction high for bigger returns on your automation investment.

Know what’s happening and why

With real-time dashboards and alerts, see every conversation, decision, and trend for instant insights and QA at scale.

Detects and flags inconsistencies

Real-time conversation monitoring automatically identifies deviations, errors, or unexpected behaviors in real time.

Each flagged conversation is scored and categorized, so you can prioritize reviews.

UI of GenerativeAgent detecting flags and inconsistencies.

UI of GenerativeAgent flagged conversation for review.

Alert and triage fast

Alerts notify your team when a conversation score reaches a pre-defined impact threshold.

One click displays the flagged conversation for fast review.

Make informed decisions

Quality teams see the full conversation and AI reasoning behind every GenerativeAgent response to decide whether a flagged item requires action.

Improve AI performance with optimizations like: modifying task instructions, fixing configuration issues, or updating a knowledge base.

Audit logs table sorted by date range September 8 to 22, 2025, listing types, names, events, and users with initials and full names including John Smith and Jane Doe.

Full audit & traceability

Trace every AI response, action, reasoning and systems accessed for complete accountability. Improve compliance and reliability by ensuring support for audit trails, SLAs and governance needs.

Pinpoint opportunities to improve performance

Use automated insights to identify & prioritize areas for optimization. Pipe performance data directly into your existing analytics infrastructure for a holistic view.