Customer Contact Week (CCW) Orlando
Join ASAPP at CCW Orlando, the largest customer contact event in North America, where leaders come together to shape the future of CX. Visit our booth for live demos, giveaways, and a first look at how ASAPP CXP is powering governed, intelligent action across every customer interaction. And don’t miss our Main Stage Panel—where ASAPP will join top CX executives to explore the biggest shifts reshaping the industry.
ASAPP highlights the Agentic Enterprise through CXP in Orlando
About the event
CCW Orlando brings together the most influential voices in customer contact—from enterprise CX leaders to innovation teams transforming service at scale. Across four days of sessions, workshops, and networking, attendees gain strategies that drive measurable outcomes in customer experience and operations.
ASAPP CXP brings governance, reasoning, and intelligent action together so every customer interaction is faster, safer, and more accurate.
Meet with us
Demos and giveaways at Booth 307
Stop by our booth to experience the ASAPP Customer Experience Platform (CXP) in action. See how a personal AI agent resolves customer needs instantly across voice and digital, explore real examples of governed, intelligent workflows, and talk with our team about how CXP unifies your systems, data, and decisions into one platform. We’ll also have exclusive CCW giveaways and opportunities to connect with experts who are helping enterprises adopt AI safely and at scale.
Main stage panel
Agentic AI: The New Flight Path for Airline CX
Join ASAPP and JetBlue on the main stage, Friday January 23rd at 9:25 AM as we examine how airlines operate some of the most complex, high-stakes customer interactions—weather disruptions, rebooking surges, loyalty servicing, multilingual support, and more. In this session, JetBlue and ASAPP reveal how agentic AI is transforming reliability, speed, and service quality by letting AI and humans work as one coordinated system across voice and digital channels.
Meet the team
Prior to ASAPP, Chris spent 20 years leading contact center strategy and technology implementation for Verizon and Alltel, leading staff operations, and managing desktop automation and augmentation.
Max Black is a sales leader at ASAPP who owns strategic customer relationships across financial services, utilities, retail, and other sectors for the firm. An early employee of ASAPP from 2017, Max founded the Customer Success function and also led Solutions Engineering, playing a key role in growing the company’s impact to customers and refining its approach to value delivery and technical solutioning. Prior to ASAPP, he worked on some of the earliest enterprise AI transformations at IBM Watson Group for multinational clients across sectors.
Justin currently leads the Solutions Engineering team as ASAPP. He has spent 14 years in CX, with previous experience at Liveperson and IBM. Justin brings a wealth of knowledge on how to make sure your tech stack is set up to help you create the experiences your customers deserve.
What can ASAPP do for you?
GenerativeAgent® is the most capable customer service AI agent you’ve ever met. It resolves complex customer issues on its own over voice or chat. Using an innovative human-AI collaboration model, if it gets stuck, it asks a human for help - without making the customer start over.
Faster service for your customers
GenerativeAgent is on duty 24/7 and scales instantly to meet demand.
First contact resolution
Shorter queues for your agents
Save your human agents for higher-value interactions.
Self-service increase
Lower costs for your contact center
Gain limitless capacity to serve customers without increasing costs.
Cost reduction per chat
