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Automated customer service for retail

Deliver an experience that keeps costs down – and customers coming back

An AI agent that goes beyond basic transactions

GenerativeAgent resolves complex issues on its own over voice or chat.

Process returns, exchanges, and refunds
Cancel, modify, and track orders
Troubleshoot shipping and delivery issues
Check product availability
Answer product and policy questions in plain, conversational language
Graph showing 91% First Contact Resolution.

See how GenerativeAgent closes a sale

A customer needs help choosing a TV. GenerativeAgent answers questions about product compatibility, the extended warranty, shipping options, and return policies.

Drive loyalty with best-in-class customer service

Give customers faster, more satisfying service pre- and post-sale – without staffing up.

Scale without breaking a sweat

With GenerativeAgent, you’ve got capacity on demand during planned or unplanned seasonality. It scales automatically so customers connect and get help right away, even when volume surges.

Deliver an on-brand experience

GenerativeAgent is grounded in your sources of truth. It knows your style and policies – even when they differ across regions or product lines, and can safely use customer information to personalize.

Never miss a chance to upsell

GenerativeAgent can make relevant product recommendations and offer targeted promotions at the right moment. If you already have a model to optimize upsells and promotions, you can integrate GenerativeAgent with your existing solutions.

Grow your loyalty program

GenerativeAgent always has time to discuss your rewards program and invite customers to join – even during peak volume. And it can help members manage their accounts, explore promotions, and apply rewards to their purchases.

Scale AI-powered customer service

Retail customers expect convenient, personalized service without a lot of effort. GenerativeAgent delivers.

Scales to meet demand

When seasonal surges flood your contact center with calls and chats, GenerativeAgent automatically scales.

Always on – 24/7/365

GenerativeAgent never takes a break, so it’s always ready to serve your customers – even during holidays.

Resolves complex issues

GenerativeAgent handles nuanced conversations and resolves a wide range of real-world issues much like a human customer service rep does.

Conversational and personalized

GenerativeAgent delivers a familiar conversational experience that’s personalized based on customer data.

Image of a woman talking to GenerativeAgent, with a transcript of their conversation.