Automated customer service for retail
Deliver an experience that keeps costs down – and customers coming back
An AI agent that goes beyond basic transactions
GenerativeAgent resolves complex issues on its own over voice or chat.
See how GenerativeAgent closes a sale
A customer needs help choosing a TV. GenerativeAgent answers questions about product compatibility, the extended warranty, shipping options, and return policies.
Drive loyalty with best-in-class customer service
Give customers faster, more satisfying service pre- and post-sale – without staffing up.
Scale service without breaking a sweat
Whether it’s a seasonal surge or a sudden spike in volume, scaling to meet demand can be tough – and costly.
But with GenerativeAgent, you’ve got capacity on demand. It scales automatically so customers connect and get help right away, even when volume surges.
Deliver a consistent brand experience
GenerativeAgent is grounded in your sources of truth, so it knows your policies – even when they differ across regions or product lines. And it safely accesses customer information to engage with customers in a personalized way.
That adds up to a customer experience that’s consistent with your brand on every call and chat GenerativeAgent handles.
Never miss a chance to upsell
Every touchpoint with a customer is an opportunity to build brand loyalty and increase revenue.
GenerativeAgent can make relevant product recommendations and offer targeted promotions at just the right moment. If you already have a model to optimize upsells and promotions, you can integrate GenerativeAgent with your existing solutions to drive even more value.
Grow your loyalty program
Make it easy and convenient for customers to enroll in your loyalty program and to redeem their rewards.
GenerativeAgent always has time to discuss your rewards program and invite customers to join – even during peak volume. And it can help members manage their accounts, explore promotions, and apply rewards to their purchases.
Scale AI-powered customer service
Retail customers expect convenient, personalized service without a lot of effort. GenerativeAgent delivers.
Scales to meet demand
When seasonal surges flood your contact center with calls and chats, GenerativeAgent automatically scales.
Always on – 24/7/365
GenerativeAgent never takes a break, so it’s always ready to serve your customers – even during holidays.
Resolves complex issues
GenerativeAgent handles nuanced conversations and resolves a wide range of real-world issues much like a human customer service rep does.
Conversational and personalized
GenerativeAgent delivers a familiar conversational experience that’s personalized based on customer data.
Learn more about GenerativeAgent
See a real scenario and comparison of GenerativeAgent handling a late order versus a typical contact center—managing complex requests, cutting wait times, and freeing up your team.
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Figuring out how to get started with a generative Al agent might seem like a daunting task. But it doesn't have to be. Ensuring a successful deployment depends on choosing the best use cases to target first. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.
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Download the ebook to learn what a holistic generative AI strategy looks like for your contact center. You’ll discover how AI can behave like your best agents, a framework to get started, and how to use AI to achieve transformative results.
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