Automated customer service for retail
Deliver an experience that keeps costs down – and customers coming back
An AI agent that goes beyond basic transactions
GenerativeAgent resolves complex issues on its own over voice or chat.
See how GenerativeAgent closes a sale
A customer needs help choosing a TV. GenerativeAgent answers questions about product compatibility, the extended warranty, shipping options, and return policies.
Drive loyalty with best-in-class customer service
Give customers faster, more satisfying service pre- and post-sale – without staffing up.
Scale without breaking a sweat
With GenerativeAgent, you’ve got capacity on demand during planned or unplanned seasonality. It scales automatically so customers connect and get help right away, even when volume surges.
Deliver an on-brand experience
GenerativeAgent is grounded in your sources of truth. It knows your style and policies – even when they differ across regions or product lines, and can safely use customer information to personalize.
Never miss a chance to upsell
Make relevant product recommendations and offer targeted promotions at the right moment. GenerativeAgent also integrates with existing models to optimize upsells and promotions.
Grow your loyalty program
GenerativeAgent always has time to invite customers to join your rewards program. And it can help customers manage their accounts, explore promotions, and apply rewards to their purchases.
Scale AI-powered customer service
Retail customers expect convenient, personalized service without a lot of effort. GenerativeAgent delivers.
Scales to meet demand
When seasonal surges flood your contact center with calls and chats, GenerativeAgent automatically scales.
Always on – 24/7/365
GenerativeAgent never takes a break, so it’s always ready to serve your customers – even during holidays.
Resolves complex issues
GenerativeAgent handles nuanced conversations and resolves a wide range of real-world issues much like a human customer service rep does.
Conversational and personalized
GenerativeAgent delivers a familiar conversational experience that’s personalized based on customer data.
Learn more about GenerativeAgent
Experience GenerativeAgent live by calling a fictional retailer, Hudson Store, about a pair of sneakers you ordered. GenerativeAgent will help you exchange your shoes for another size or simply return the order.
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Download this takeaway to show your team how ASAPP gives your brand the capacity to deliver the fast, loyalty-building experiences on voice and chat—without increasing headcount.
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Explore how generative AI agents are reshaping retail customer service—automating returns, answering order questions, scaling during peaks, and driving upsells—while reducing costs and delivering consistent, 24/7 support.
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