Proving the value: A major global airline takes off with GenerativeAgent®

A major global airline partnered with ASAPP to elevate its customer service. With the GenerativeAgent use case launched in just four weeks, the airline delivered 4x faster resolution, 26x fewer errors, and cut costs by $0.80 per interaction compared to its existing virtual assistant. The result: faster, more accurate service and a clear path to scale.

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Proving the value: A major global airline takes off with GenerativeAgent®

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Use cases

GenerativeAgent® use cases for retail

Give your brand the capacity to deliver the fast, loyalty-building experiences shoppers expect at scale—on voice or chat—without increasing headcount.

Feature summary

Don’t let the lack of APIs stall your AI agent deployment

Most AI vendors require you to rebuild existing APIs to work with their AI agent. This is where ASAPP takes a different approach.

Product guide

Preparing your contact center for HILA™, the Human-in-the-Loop Agent

This guide provides an overview of the key issues you’ll need to consider to get the greatest value out of the relationship between GenerativeAgent and the human in the loop.