Showcasing the evolution of human vs. automated agents in the contact center and how GenerativeAgent™ transformed customer experiences for JetBlue.
Join us for Customer Contact Week 2024 in Orlando
About the event
Customer Contact Week (CCW) Nashville is the leading event for customer experience and contact center professionals. Attendees will explore the intersection of workforce and technology, with over 50 expert speakers, 70+ sessions, and ample networking opportunities.
The event highlights emerging trends, tech solutions, and actionable strategies, offering live demos, 1:1 meetings, and unique experiences to advance customer contact initiatives. Join ASAPP as we sponsor and attend this essential gathering for industry leaders.
Join ASAPP’s Exclusive Sessions
Speakers: Dan Rood, Shelly Griessel
Date & Time: Day 1, October 24, 2024 @ 4:45PM
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Building a Multi-Channel Service Strategy with Generative AI Agents
Date & Time: Monday, January 27 @ 3:30 PM - 5:00 PM
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- A proven framework for designing multi-channel service strategies.
- Practical use cases for generative AI agents
- Trends shaping reactive and proactive support models.
Eyebrow text
Building a Multi-Channel Service Strategy with Generative AI Agents
Date & Time: Monday, January 27 @ 3:30 PM - 5:00 PM
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
- A proven framework for designing multi-channel service strategies.
- Practical use cases for generative AI agents
- Trends shaping reactive and proactive support models.
Meet the Speaker
Visit our booth during the Summit to see first-hand how GenerativeAgent handles customer issues and improves resolution.
Prior to ASAPP, Chris spent 20 years leading contact center strategy and technology implementation for Verizon and Alltel, leading staff operations, and managing desktop automation and augmentation.
Crystal is a catalyst who drives organizations to better results through data-driven insights and end-to-end CX design. Formerly Head of CX Strategy at Electronic Arts, she has advised Samsung, Chanel, USAA, Navy Federal, and Blue Shield. An industry thought leader, she frequently authors and speaks on CX trends, championing continuous improvement and loyalty.
What can ASAPP do for you?
GenerativeAgent® is the most capable customer service AI agent you’ve ever met. It resolves complex customer issues on its own over voice or chat. Using an innovative human-AI collaboration model, if it gets stuck, it asks a human for help - without making the customer start over.
Faster service for your customers
GenerativeAgent is on duty 24/7 and scales instantly to meet demand.
First contact resolution
Shorter queues for your agents
Save your human agents for higher-value interactions.
Self-service increase
Lower costs for your contact center
Gain limitless capacity to serve customers without increasing costs.
Cost reduction per chat
