Telecom AI:Keep every customer connected
ASAPP's Customer Experience Platform (CXP) is the agentic CX platform for telecom: AI that delivers end-to-end customer service resolutions, inside the guardrails you control.
CXP understands the situation, applies your policies, consults an expert when judgment matters, and sees the resolution through.
Give customers fast, consistent support across every product and service, even when an outage sends volume surging.
Resolve more interactions with AI while keeping your teams in control through guardrails, permissions, monitoring, and human oversight.
"They know the business, and they show up ready. Nothing needs explaining twice."
How a U.S. pay-TV and wireless provider's team describes the partnership with ASAPP.
Every service call is a renewal decision
Nobody calls their provider when everything's working: the internet down in the middle of a workday, a bill that doubled, an install window that came and went. Before it's even renewal time, the decision is already made.
Customers calling twice about the same issue are nearly twice as likely to leave at renewal. Resolve it the first time, and the contract grows instead of ending.
McKinsey: “Why AI-enabled customer service is key to scaling telco personalization.”
Whether it's an outage or a plan question, customers check the app, call in, and open a chat. Give every channel the same answer, from the same source.
Measure containment, CSAT, and cost per resolution against your own baseline. Show real savings in your own operation, not in a demo.
The new standard for telecommunication CX
Give your team control over how AI acts
Bring agentic AI into complex telecom service without giving up the systems, policies, or human judgment your operation depends on.
Coordinate billing, network status, and field service across every product the customer has, instead of treating each request in isolation
Control what actions can be taken, monitor behavior, and keep a record of decisions and outcomes.
When a decision needs human judgment, CXP consults a specialist and keeps serving the customer. No handoff, no starting over, no lost context.
"The first use case needed ASAPP's help. Now new ones go live without them."
How a F100 Telco describes scaling: troubleshooting flows that once required ASAPP, now built and launched in-house.
Put CXP to work: AI use cases for wireless, broadband, and cable
Explain every charge, resolve billing disputes, take payments, and approve payment extensions, without the hold time.
Confirm the outage, share restoration updates before they have to ask, and walk subscribers through what to check.
Recommend plans based on real usage, explain the pricing, and complete the change in billing and provisioning.
Diagnose the issue, walk through the fix, and consult a technician when hardware is the problem.
Guide setup and activation from first step to working service, with every system updated along the way.
Make offers informed by the customer's complete relationship, not a script, and act at the moment it matters.
Works with the platforms your teams already use
CXP connects across the customer service and enterprise systems behind every connection, so your teams can build on the stack already in place.
Prove the value in your operation. Expand across the relationship.
Access & mapping
Read-only access to your billing, CRM, and order systems. Load guardrails and policy tables.
Shadow mode
AI runs on live traffic without acting. Compare its decisions against your agents and set your baseline.
First live workflow
Launch one workflow with a low autonomy ceiling and human approval on exceptions.
Full production
Broaden workflows and permissions based on the audit record and measured results.
Go deeper on
What if every customer request could be resolved end to end?
ASAPP’s Customer Experience Platform handles claim issues, policy changes, billing, and coverage questions autonomously—within the guardrails you set.
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