GenerativeAgent for telecom providers
Build customer loyalty with generative AI agents that deliver faster answers, fewer errors, and more personalized support.
AI agents that perform like experts
GenerativeAgent navigates complex service conversations like a pro.
FCR (First Contact Resolution)
68%
FCR (contained without repeat)
using GenerativeAgent
Global 2000 Public Telecom
Customer service with unlimited bandwidth
Resolve issues quickly, effortlessly and proactively to retain and grow customers.
Prevent unnecessary service calls
Triage and troubleshoot device or service scenarios to fix issues without truck rolls that are inconvenient for your customer and costly for you.
Scale for the unexpected
Handle volume surges from outages or connectivity issues with AI. Automate basic troubleshooting to diagnose issues before human escalation.
Reduce customer churn
Provide immediate, accurate updates and personalize account management with AI that can handle bundling, promotional pricing, and add-ons.
Boost revenue with the right offers
Drive higher ARPU (Average Revenue per User) through personalized offers, and improve conversion rates for upgrades, add-ons, and premium features.
Scale AI-powered customer service
Give customers the efficient, personalized service that builds loyalty in a highly competitive industry.
Simplified integration
GenerativeAgent integrates easily into your current infrastructure. It connects to other systems using your existing APIs as-is with no additional development required.
Human collaboration built-in
GenerativeAgent knows how and when to ask a human coworker for help – without handing off the conversation. Its groundbreaking Human-in-the-Loop Agent (HILA™) feature ensures you’ve got human judgment where it’s most needed.
Resolves complex issues
GenerativeAgent successfully resolves a wide range of real-world issues much like a human service rep does – through conversational context.
Instant scalability
GenerativeAgent scales to meet demand, on demand. Even with unexpected surges and sudden spikes, customers connect right away.
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