ASAPP vs Cognigy
Acquisitions aren't always so nice
Don’t wait around to find out the new plans for your AI customer service agent. GenerativeAgent® is here resolving complex customer issues for the world's largest contact centers.
The best Cognigy alternative
GenerativeAgent is driving CX transformation for the world’s most trusted brands
91%
First call resolution rate with GenAgent
77%
Reduction in cost per chat interaction
"GenerativeAgent provides support to agents at some of the world’s largest contact centers, leveraging the security and scale of AWS to deliver customer service that quickly solves customer pain points."
Rich Geraffo, Vice President and Managing Director
AWS North America
49%
Increase in customer self-service
34%
Fewer agents to resolve same # of requests
Enterprise customer service features for simpler deployment and management
Human-in-the-loop
Every time GenerativeAgent consults a human-in-the-loop agent, it uses the human input to learn and improve performance.
Quality assurance
Capture structured data on every interaction for better reporting. Automatically flag conversations for review and explore in one-click.
Testing and simulation
Easily create new scenarios, with no coding necessary, that safely simulate real customer interactions in test mode.
Enterprise-grade safety
Advanced guardrails and data-protection measures enforce compliance, protect data, and mitigate hallucinations.
Model orchestration
Orchestrate multiple AI models (LLMs), using the latest and best model for the job. This ensures performance and safety.
No-code tooling
A user-friendly console equips your team with no-code tooling to monitor and optimize performance without IT support.
Repurpose APIs
GenerativeAgent can use your existing APIs just as they are. So you can deploy faster with less reliance on your IT team.
Observability
An audit trail documents GenerativeAgent’s actions and reasoning. Aggregate reporting helps you measure performance.
Take a self-guided product tour
See ASAPP in action
Experience how ASAPP delivers faster service at lower costs
Schedule a demo to learn how ASAPP customers:
