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ASAPP vs Cognigy

Stop building bots—start solving problems

Scripted automations can only take you so far. GenerativeAgent® is proven to resolve complex customer issues in the world's largest contact centers on its own.

Enterprise customer service features for simpler
deployment and management

Human-in-the-loop

Every time GenerativeAgent consults a human-in-the-loop agent, it uses the human input to learn and improve performance.

Quality assurance

Capture structured data on every interaction for better reporting. Automatically flag conversations for review and explore in one-click.

Testing and simulation

Easily create new scenarios, with no coding necessary, that safely simulate real customer interactions in test mode.

Enterprise-grade safety

Advanced guardrails and data-protection measures enforce compliance, protect data, and mitigate hallucinations.

Model orchestration

Orchestrate multiple AI models (LLMs), using the latest and best model for the job.  This ensures performance and safety.

No-code tooling

A user-friendly console equips your team with no-code tooling to monitor and optimize performance without IT support.

Repurpose APIs

GenerativeAgent can use your existing APIs just as they are. So you can deploy faster with less reliance on your IT team.

Observability

An audit trail documents GenerativeAgent’s actions and reasoning. Aggregate reporting helps you measure performance.

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