GenAgent™ for healthcare providers
Automate patient service across the care journey
An AI agent that goes beyond canned answers
Resolve patient needs faster while reducing administrative work across teams.
Improve patient service without increasing headcount
Faster, more convenient service for patients. Reduced volume for your access and billing teams, and lower cost per contact.
Eliminate long hold times
No more waiting for the next available representative. GenAgent scales to meet demand 24/7, so patients connect and get service right away — including the Monday morning surge and seasonal spikes.
Make scheduling effortless
Book, confirm, and reschedule appointments in natural conversation — no phone tree, no callback. Patients get on the calendar in one call, and your access team stops spending its day on calendar logistics.
Offer 24/7 status updates
Give patients updates on referrals, authorizations, and account balances any time of day. Explain where things stand and what happens next, so patients can navigate the process easily.
Recover appointments before they are missed
Confirm upcoming visits, answer pre-visit questions, and offer rescheduling the moment a patient signals they cannot make it, then work the waitlist to fill the slot.
Built to handle the complexity of regulated industries
GenAgent maintains compliance while it safely navigates complex multi-step interactions.
Simplified integration
GenAgent integrates easily into your current infrastructure and uses existing APIs to connect with internal systems.
With a novel API transformation layer, GenAgent can use your APIs just as they are, making deployment faster and less reliant on development resources.
Security and compliance
GenAgent stays on task and in scope. It creates a detailed record of every interaction, including the conversation, actions taken, and its reasoning.
And it knows when to consult a human representative for guidance and approvals.
Limitless scale on demand
GenAgent scales to meet demand. No more jammed queues or frustrated patients during seasonal surges and new-site onboarding.
Unmatched safety and security
GenAgent keeps PHI private and secure as it serves your patients. Advanced encryption, redaction, and intrusion detection systems protect patient data.
Industry-leading safety mechanisms mitigate hallucinations and prevent jailbreaking. Real-time conversation monitoring and a complete action log provide full traceability.
Learn more about GenAgent
Assurant’s Nikki Schmitt, Director of Technology Services, and James Dill, Digital & AI Transformation Specialist, share how they evaluate AI tools, align automation with CX goals, and deliver measurable outcomes. Learn how their approach creates a clear, practical path to generative AI and AI agents in the contact center.
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Ensuring a successful deployment of generative AI agents depends on choosing the best use cases to target first. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.
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Download the ebook to learn what a holistic generative AI strategy looks like for your contact center. You’ll discover how AI can behave like your best agents, a framework to get started, and how to use AI to achieve transformative results.
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