Techsommet AI in Contact Center Virtual Summit 2025
Join ASAPP at the Techsommet AI in Contact Center Virtual Summit 2025 on May 21 as we explore how human and AI agents work together to elevate customer experience. We’ll take part in a fireside chat on redefining “human in the loop” for autonomous AI, followed by a panel discussion on balancing automation, analytics, and empathy in the modern contact center.
Join us for this virtual conference
About the event
The Techsommet AI in Contact Center Virtual Summit brings together CX and technology leaders to explore how AI is transforming customer service. Through expert-led sessions, fireside chats, and interactive panels, the event dives into real-world strategies for boosting efficiency, unlocking insights, and maintaining the human touch in an AI-driven world.
Redefining Human + AI Collaboration
May 21, 2025 @ 10:25 am ET
Keynote Session
Why Autonomous AI Needs Human Agents for CX Success
Date & Time: May 21, 2025 @ 10:25 am ET
Despite all the talk of autonomous AI agents, the role of human agents in contact centers is more crucial than ever. Leading-edge CX operations are built on collaboration, where human agents guide autonomous AI agents to better serve customers. In this fireside chat, Hilary Scherer, Technology Director of GenerativeAgent at ASAPP, shares how a redefined human-in-the-loop approach combines the speed and scale of AI with the critical context, expertise, and adaptability of human agents. This isn’t the outdated fallback model—it’s a strategic, modern framework that enables CX leaders to drive results, ensure compliance, and continuously evolve contact center operations in a complex landscape.
Meet the speaker
Hilary Scherer is the Technology Director for GenerativeAgent at ASAPP, leading enterprise implementations and development of generative AI for customer experience. With over a decade of experience in technology delivery and deployment, she specializes in helping Fortune 500 organizations adopt AI solutions that drive real business results.
What can ASAPP do for you?
GenerativeAgent® is the most capable customer service AI agent you’ve ever met. It resolves complex customer issues on its own over voice or chat. Using an innovative human-AI collaboration model, if it gets stuck, it asks a human for help - without making the customer start over.
Faster service for your customers
GenerativeAgent is on duty 24/7 and scales instantly to meet demand.
First contact resolution
Shorter queues for your agents
Save your human agents for higher-value interactions.
Self-service increase
Lower costs for your contact center
Gain limitless capacity to serve customers without increasing costs.
Cost reduction per chat
