The Techsommet AI in Contact Center Virtual Summit brings together CX and technology leaders to explore how AI is transforming customer service. Through expert-led sessions, fireside chats, and interactive panels, the event dives into real-world strategies for boosting efficiency, unlocking insights, and maintaining the human touch in an AI-driven world.
Join us for this virtual conference
Redefining Human + AI Collaboration
May 21, 2025 @ 10:25 am ET
Keynote Session
Why Autonomous AI Needs Human Agents for CX Success
Date & Time: May 21, 2025 @ 10:25 am ET
Despite all the talk of autonomous AI agents, the role of human agents in contact centers is more crucial than ever. Leading-edge CX operations are built on collaboration, where human agents guide autonomous AI agents to better serve customers. In this fireside chat, Hilary Scherer, Technology Director of GenerativeAgent at ASAPP, shares how a redefined human-in-the-loop approach combines the speed and scale of AI with the critical context, expertise, and adaptability of human agents. This isn’t the outdated fallback model—it’s a strategic, modern framework that enables CX leaders to drive results, ensure compliance, and continuously evolve contact center operations in a complex landscape.
Meet the speaker
Hilary Scherer is the Technology Director for GenerativeAgent at ASAPP, leading enterprise implementations and development of generative AI for customer experience. With over a decade of experience in technology delivery and deployment, she specializes in helping Fortune 500 organizations adopt AI solutions that drive real business results.
What can ASAPP do for you?
ASAPP builds vertical AI products to help enterprises transform and elevate customer experience. We elevate human capabilities with our Generative AI solutions and tackle the most complex problems in data-rich customer service environments where automation can save costs and improve customer experiences.
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