The world’s largest & most complex contact centers trust ASAPP to deliver results
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ASAPP AI drives digital adoption in JetBlue's CX transformation
Increased digital adoption and efficiency with ASAPP AI
5x increase in digital adoption
73,000 workforce hours saved
280s saved per conversation
45% containment
“We were impressed with the technology that ASAPP brought to the table, but maybe most importantly, ASAPP also has a really complimentary culture to the JetBlue culture. And culture is something that's super important to us. So I think finding that chemistry with a partner played a huge role as well.”
Carol Clements, Chief Digital & Technology Officer
JetBlue
Within 30 days of deploying ASAPP, they achieved a 61% augmentation rate and a 28% increase in throughput
61% augmentation rate
28% increase in throughput
"This is a huge milestone and a stellar accomplishment in our journey to transform from voice-based interaction to proactive and reactive chat. This new relationship also provides us opportunity to uniquely, manage our chat platform and BPO labor relationship to its fullest potential and deliver a state-of-the-art customer experience."
Chief CX Officer
F500 Telco
Rising CSAT scores highlight American’s commitment to innovation, omni-channel
11% increase in CSAT scores
50% containment
"We needed to find an agile, collaborative partner to help us engage with our customers in the channels where they want to interact with American Airlines. ASAPP is that partner, and we’ve seen customer engagement improve since launch."
Julie Rath, VP of Customer Planning
American Airlines
