The world’s largest & most complex contact centers trust ASAPP to deliver results
F100 Telecom Company
$10.3MM
Annual Savings
Major US Airline
89%
First Contact Resolution
F500 Insurance
13.2x
Return on Investment
Impact spotlight
92% CSAT with ASAPP's CXP
“We were impressed with the technology that ASAPP brought to the table, but maybe most importantly, ASAPP also has a really complimentary culture to the JetBlue culture. And culture is something that's super important to us. So I think finding that chemistry with a partner played a huge role as well.”
Carol Clements, Chief Digital & Technology Officer
JetBlue
IMPACT
92%
CSAT
25
Point jump in FCR
18%
of digital volume
A Path to $40M in Savings
A Fortune 100 communications provider expanded its existing partnership with ASAPP to power its broader AI-driven customer service strategy.
The company increased containment, accelerated deployment 10x, and committed to a roadmap targeting 86% automation and $40M in annual savings.
The company increased containment, accelerated deployment 10x, and committed to a roadmap targeting 86% automation and $40M in annual savings.
IMPACT
25%
lift in Containment
50%
reduction in Escalations
42%
drop in Unclassified Intent
10x
Deployment Velocity
87% Chat Containment Launched Across 3 Platforms in 4 Months
A leading digital bank set out to scale digital self-service fast, without taxing internal resources or sacrificing its premium customer experience.
ASAPP deployed a turnkey virtual agent across Android, iOS, and web in a 4 months, giving the teams full autonomy to manage and optimize on their own terms.
”It’s win-win for our clients who get a better experience, and for our associates who get an updated platform to do their jobs.” - Company COO
ASAPP deployed a turnkey virtual agent across Android, iOS, and web in a 4 months, giving the teams full autonomy to manage and optimize on their own terms.
”It’s win-win for our clients who get a better experience, and for our associates who get an updated platform to do their jobs.” - Company COO
PROFILE
A leading digital-only bank on Forbes World’s Best Banks list
IMPACT
87%
chat interactions handled by bot
69%
First Contact Resolution rate
70%
increase in agent concurrency
12.1 min
Avg. handling time (vs 14.9min avg)
Driving 11% Higher CSAT with ASAPP AI
"We needed to find an agile, collaborative partner to help us engage with our customers in the channels where they want to interact with American Airlines. ASAPP is that partner, and we’ve seen customer engagement improve since launch”
Julie Rath, VP of Customer Planning
American Airlines
IMPACT
11pt
Increase in CSAT scores within 6 months and climbing
50%
Containment within 6 months
$4.1M in Savings Without Cutting Corners on Quality
A F500 leading global insurer deployed CXP to automate complex, compliance-sensitive claims and policy interactions across auto and home lines. This cuts live agent time and transfer rates, with a human stepping in only when truly needed.
IMPACT
$4.1M
Avg. annual savings
57%
avg containment rate
13.2X
Return on investment
89%
Customer Satisfaction
45.8% Voice Containment in 3 Weeks & Clear Path to 70%+
A regional broadband provider reached measurable AI containment on its billing voice channel within three weeks — no months of tuning required. Containment nearly tripled week over week as CXP GenerativeAgent® learned from real customer conversations.
EY led the transformation strategy and implementation; ASAPP delivered the AI.
EY led the transformation strategy and implementation; ASAPP delivered the AI.
PROFILE
Regional broadband provider, deployed in collaboration with EY
IMPACT
45.8%
containment rate (week 1-3)
5.6X
weekly containment growth
~3 wks
time to first results
Orchestration-first Advantage with CXP at the Top
F100 enterprises configure ASAPP CXP to act as the front door of the contact center to identify the caller, understand intent, and decide what happens next before routing starts.
The result: Callers speak in their own words, agents get context instead of a cold start, and fewer calls bounce between agents looking for the right owner. This changes the experience from a menu system into an intelligent one that improves both customer and business outcomes.
The result: Callers speak in their own words, agents get context instead of a cold start, and fewer calls bounce between agents looking for the right owner. This changes the experience from a menu system into an intelligent one that improves both customer and business outcomes.
PROFILE
F100 Enterprises with CXP orchestrating all interactions
IMPACT
0
menu prompts: callers use their own words
90%
reduction in inter-agent transfers from smart escalation
20%
reduction in AHT by passing context
Day 1
Multi-language intent classification
Take a proven path to the agentic enterprise
Out team helps you prepare for automation, then guides you through a phased deployment approach.
Phase 1
Low investment, low risk
Go live in ~2 weeks.
Measure handle time reduction and immediate containment gains.
Great for:
- Initial call screening
- After hours coverage
- High volume handling
Phase 2
Medium effort, high value
Automate top 2-3 call drivers.
Measure handle time reduction and immediate containment gains.
Great for:
- Order tracking flows
- Appointment management
- Authentication
Phase 3
High effort, extreme value
Deeper workflow automation.
Measure LTV, CX cost of ownership reduction, and customer advocacy.
Great for:
- Complex use cases
- Interactions where back-and-forth with human agents is needed
Trusted by the world's biggest brands. Proven by results.
Stop routing. Start resolving.
ASAPP CXP doesn't hand customers off—it resolves their issues end-to end. See what that looks like in your contact center.
- 1
Map to your strategy: Benchmark your environment against leading enterprises and show exactly where Al delivers.
- 2
Surface your top use cases: Have ideas? We dig in. Starting from scratch? We find your highest-value opportunities fast.
- 3
Prove fit before you commit: Fast POV. Measurable outcomes. Clear signal on fit before you sign anything.
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