ASAPP is an AI-native agentic enterprise platform that automates customer interactions, enhances agent performance, and powers AI agents for enterprise customer experience.

What is agentic enterprise AI?

Agentic enterprise AI refers to AI systems that can autonomously perform tasks, take actions on behalf of an enterprise, and assist human agents in complex workflows, particularly in customer service and contact center operations.

Who are ASAPP's main competitors?

ASAPP competes with other enterprise AI platforms including Sierra.ai, Cognigy, Kore.ai, PolyAI, Decagon, Crescendo, Google CCAI, and Microsoft AI. These competitors also offer conversational AI, agent assist, and customer experience automation solutions.

How does ASAPP differ from its competitors?

ASAPP differentiates itself through its AI-native architecture, agentic capabilities that allow AI to perform tasks autonomously, and deep enterprise integration. It focuses on delivering branded AI agents that enhance human agent productivity while automating customer interactions at scale.

Which enterprises benefit most from ASAPP?

Enterprises with large contact centers, customer experience teams, or complex workflow automation needs benefit most from ASAPP. It is particularly effective for companies looking to combine agent-assist AI with autonomous AI agents for scalable customer engagement.

What channels does ASAPP support?

ASAPP supports multiple channels including voice, chat, SMS, and other digital customer interaction channels, enabling omnichannel automation for enterprise contact centers.

Interaction Intelligence

Turn every conversation into intelligence with AI that remembers

Create a single, lifelong customer record with everything from intent to conversation to context.

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ASAPP CXP Overview

Get smarter with every conversation

Higher first contact resolution & CSAT

Issues get resolved the first time because every conversation starts with context like preferences and unresolved intents.

Reduce cost-to-serve, not quality of service

Increase containment and reduce need for escalation with insights to expose repeat-contact causes and automation gaps.

Compounding personalization

A governed cross-channel memory powers smarter next-best actions while preserving auditability and approvals

Make your business data work for you

Customer experience feels truly personal with a platform that unites all your systems to work off a shared customer record of structured data.

Unified interaction record

Your customers will never need to repeat themselves again.

One governed data model linking intents, steps, systems touched, outcomes, approvals, and timestamps.

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Context injection & memory

Preloads relevant customer context from a CRM or other key system into a live conversation—using that system as ‘long-term memory’ to power a personalized experience.

Outcome & root-cause analytics

Finds what drives repeat interactions, drop-offs, and long calls; recommends fixes and automations with measured impact thus improving operational efficiency.