Latest Webinar: Redesigning the Service Role for the AI Agent Era
Watch On-Demand
ASAPP logo icon.
👋 Want to talk to our generative AI agent?
Click below to experience GenerativeAgent in action
Talk to GenerativeAgent: Try it now
Learn more about GenerativeAgent first
I’m interested in a demo

Kilian Weinberger

Kilian Weinberger, PhD is Principal Scientist at ASAPP and an Associate Professor in the Department of Computer Science at Cornell University. He received his Ph.D. in Machine Learning from the University of Pennsylvania and his undergraduate degree in Mathematics and Computing from the University of Oxford. Kilian focuses on machine learning and its applications. In particular, he focuses on learning under resource constraints, metric learning, Gaussian Processes, computer vision and deep learning. For his research, Kilian has won several best paper awards at ICML, CVPR, AISTATS and KDD and was awarded the Outstanding AAAI Senior Program Chair Award and received an NSF CAREER award. He was elected co-Program Chair for ICML 2016 and for AAAI 2018.

Recently Published

Button
Browse Blog

As AI agents scale, CX shifts from labor optimization to service system design. Learn how to restructure teams, metrics, and operations.

Explore how true end-to-end resolution, human-AI collaboration, and enhanced CX can dramatically compound your ROI over time.

The old CX model is broken. Explore how agentic AI is reshaping service delivery, workforce strategy, and the future of customer experience operations.

Containment rate isn’t enough. Learn how to measure AI agent performance using goal completion, accuracy, guardrails, and experience quality.

What airlines and JetBlue teach us about building agentic customer experience, where AI and humans work together to handle complex service interactions.

How an agentic platform improve customer service in travel and hospitality by enabling proactive support, personalization, and seamless omnichannel experiences.

ASAPP's FinOps journey: how we reduced cloud costs by 45% in two years and built a culture of accountability, optimization, and continuous improvement.

"Everyone's transforming with AI." Only 34% actually are. Here's what real enterprise AI progress looks like.

ASAPP’s agentic CX platform unifies AI and human workflows to build trust, orchestrate customer journeys, and drive scalable growth, ROI, and better experiences.

During a historic US winter storm, an agentic CX platform helped an airline scale instantly, rebook passengers, and boost satisfaction.

Why the fastest path to enterprise AI isn't speed—it's choosing the right use case first. Learn the framework that separates successful pilots from stalled ones.

ASAPP earns HITRUST Certification, reinforcing its commitment to secure, compliant, and enterprise-ready generative AI.

Browse Blog