A fully conversational generative AI voice and chat agent.
Address agent productivity, low digital adoption, and insights limitations.
Transcribe every call with the world's most accurate speech-to-text technology.
Automate call summaries for all your customer interactions.
Improve agent productivity with automated responses.
Experience GenerativeAgent in action—an AI voice and chat agent as capable as your best human agent. In this interaction, you’ll see a customer asking for information about their bill.Let’s see how it handles customer care safely and autonomously.
Improve support with real-time agent assistance for faster resolutions and better performance.
Boost productivity by automating simple tasks and supporting agents in complex conversations.
Unlock insights from customer calls with real-time speech analytics, improving transcription accuracy and agent performance.
Reduce churn with AI-powered tools that automate tasks, support complex interactions, and provide real-time insights to improve their performance.
Analyze detailed workflows and interactions to identify and automate repetitive tasks for increased efficiency.
Enhance sales productivity with ASAPP by automating tasks, providing real-time insights, and intelligent sales assistance.
Enhance customer service with real-time quality management, featuring live dashboards, automated notes, and activity analysis.
Improve CSAT with GenerativeAgent™ handling queries and AutoSummary™ providing sentiment analysis, reducing training costs and turnover.
In this eBook, we examine the impact of agent churn in the contact center and consider a new approach. It’s radical innovation with generative AI poised to deliver radical results.
About ASAPP
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Watch this webinar on-demand to learn how generative AI can help contact centers get around the challenges of agent churn.
The road ahead for AI in CX: Uncover how generative AI is transforming customer experience—and the bold steps to thrive in this new era.
Discover how empathy in CX goes beyond emotions, blending efficiency and convenience. Learn how AI enhances practical empathy in customer service.
Deciding whether to build or buy an AI solution for CX? Ask these 5 key questions to ensure your decision aligns with your business goals and resources
Explore strategies to prevent hallucinations in generative AI and ensure accurate, safely grounded responses for reliable business use.
Delve into the complexities of building scalable AI solutions in contact centers to elevate customer experience and achieve operational success.
Discover the challenge of scaling AI for CX beyond prototypes and why the last mile is critical for delivering consistent business value.
Contact centers are overwhelmed by interaction volumes and staffing shortages. Learn how generative AI agents can help scale customer service effectively.
Where is automation the most impactful? Our AI models specialize in automating even the most difficult parts of customer interactions.
Discover how a human-in-the-loop workflow ensures safe and effective Generative AI deployment in contact centers
Security and safety are key but distinct elements in AI. Discover how they influence the development of trustworthy generative AI for CX.
Overcoming digital chat platform issues - fragmented journeys, lack of adaptability, and ineffective AI. Learn how ASAPP’s AI-native solutions enhance customer experiences and efficiency.
Choosing the right CX software can be difficult. Learn how to think about choosing between a best-of-breed digital channel solution vs. an omnichannel solution.
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