[Webinar] Learn how Assurant is scaling AI in the contact center
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GenerativeAgent® launch keynote session

April 17, 2024
33 min
Speakers:
Gustavo Sapoznik
Founder, ASAPP

About the webinar

The modern contact center is 40 years old. That's decades of bad customer service. Customer happiness is at a 17-year low, agents hate their jobs, and companies are investing billions to run their contact centers. It's time for a change.

Why Deus CX? Deus ex machina describes an unexpected solution that abruptly resolves an unsolvable problem, much like how our newest product, , is set to end bad customer service.

Watch Deus CX: New Dawn here, a livestream of our launch event held on April 17th, where we unveiled our groundbreaking new product designed to redefine the contact center as we know it.

What you'll learn:

How is fully automating Tier 1 interactions over voice and chat
How to leverage AI to mitigate challenges around agent retention and training
How to leverage ASAPP's Human in the Loop feature to maintain checks and balances on generative AI
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About the speakers

Gustavo Sapoznik
Founder, ASAPP

Gustavo Sapoznik is the Founder of ASAPP, whose mission is to build AI products to solve how enterprises interact with their customers. ASAPP’s products are deployed at Fortune 500 enterprises, delivering automation and work simplification at scale and driving critical business outcomes. The ASAPP team includes some of the foremost AI researchers who are applying their pioneering work to solve real-world problems. Outside of work, he has pursued a lifelong love of classical music and also enjoys skiing and aviation in his spare time.

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Get the eBook

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GenerativeAgent® launch keynote session

Why Deus CX? Deus ex machina describes when an unexpected solution abruptly resolves an unsolvable problem, much like how our newest product, GenerativeAgent, is set to end bad customer service. is a fully conversational automation system that operates with the intelligence and empathy of your best human agents. Watch the launch keynote here.

Download the eBook

What you'll learn

1.

How is fully automating Tier 1 interactions over voice and chat

2.

How to leverage AI to mitigate challenges around agent retention and training

3.

How to leverage ASAPP's Human in the Loop feature to maintain checks and balances on generative AI

1.

How is fully automating Tier 1 interactions over voice and chat

2.

How to leverage AI to mitigate challenges around agent retention and training

3.

How to leverage ASAPP's Human in the Loop feature to maintain checks and balances on generative AI

4.

5.

Explore other reports

Should you buy an AI agent or build your own?

AI agents are already transforming customer service in some contact centers. But deciding whether to build your own AI agent or buy an enterprise-ready solution can be a tough call. This guide can help you weigh the technical, operational, and strategic considerations behind each path. Whether you're equipped with in-house AI capabilities or exploring third-party options, this ebook offers a clear-eyed view of the trade-offs so you can make the best decision for your business.

18 minutes

Forrester vision report: Tacit knowledge will power the AI-led contact center

To scale automation while elevating customer service quality, AI needs human insight. This Forrester Vision Report outlines how contact centers can unlock the full potential of AI by capturing agents’ tacit knowledge and evolving agent workspaces to support AI-led, human-backed interactions.

19 min

Forrester conversation intelligence solutions for contact centers landscape, Q1 2025

Conversation intelligence solutions are transforming contact centers by enhancing agent performance, automating insights, and improving customer interactions. In Forrester’s The Conversation Intelligence Solutions for Contact Centers Landscape, Q1 2025 report, ASAPP has been recognized among notable vendors. Access the complimentary report to explore market trends, how vendors differ, and the key factors to consider when evaluating conversation intelligence solutions for your business.

10 min

GenerativeAgent® launch keynote session

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The modern contact center is 40 years old. That's decades of bad customer service. Customer happiness is at a 17-year low, agents hate their jobs, and companies are investing billions to run their contact centers. It's time for a change.

Why Deus CX? Deus ex machina describes an unexpected solution that abruptly resolves an unsolvable problem, much like how our newest product, , is set to end bad customer service.

Watch Deus CX: New Dawn here, a livestream of our launch event held on April 17th, where we unveiled our groundbreaking new product designed to redefine the contact center as we know it.