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AI agents will transform the customer service workforce by Forrester

June 30, 2025
12 min
Speakers:
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About the webinar

ASAPP is proud to have contributed to research for this Forrester report, “AI Agents Will Transform The Customer Service Workforce.” In the report, analysts explore how contact centers can prepare for a future where AI handles more interactions, and human roles evolve to guide, support, and collaborate with intelligent systems.

What you'll learn:

How AI is reshaping customer service roles
What those roles - and new ones - might look like
How to adjust your workforce roles and skills as you adopt AI
How forward-thinking organizations can lead this transformation

About the speakers

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AI agents will transform the customer service workforce by Forrester

ASAPP is proud to have contributed to research for this Forrester report, “AI Agents Will Transform The Customer Service Workforce.” In the report, analysts explore how contact centers can prepare for a future where AI handles more interactions, and human roles evolve to guide, support, and collaborate with intelligent systems.

Download the eBook

What you'll learn

1.

How AI is reshaping customer service roles

2.

What those roles - and new ones - might look like

3.

How to adjust your workforce roles and skills as you adopt AI

1.

How AI is reshaping customer service roles

2.

What those roles - and new ones - might look like

3.

How to adjust your workforce roles and skills as you adopt AI

4.

How forward-thinking organizations can lead this transformation

5.

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AI agents will transform the customer service workforce by Forrester

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ASAPP is proud to have contributed to research for this Forrester report, “AI Agents Will Transform The Customer Service Workforce.” In the report, analysts explore how contact centers can prepare for a future where AI handles more interactions, and human roles evolve to guide, support, and collaborate with intelligent systems.