Safety & security
Deploy GenerativeAgent with confidence
Protect your business with safety and security by design
Ensure trust with safe, ethical AI
Safeguard your brand
Robust guardrails ensure reliability and ethical operation.
Protect your data
Comprehensive security mechanisms maintain data protection and privacy.
Build customer trust
Provide efficient, personalized service without compromising safety.
Automate customer service safely
GenerativeAgent comes with best-in-class security and safety, making it enterprise-ready.
Multi-model orchestration
GenerativeAgent incorporates multiple LLMs, each for a specific purpose. Some models function solely as QA and safety mechanisms.
Nuanced orchestration ties the system together so it operates safely and reliably.
Protection against malicious attacks
Automated input safety evaluators filter malicious inputs and guard against a wide range of jailbreaking techniques.
These mechanisms include prompt filtering, content filtering, and models to detect harmful language.
Guardrails and grounding keep GenerativeAgent tasks and responses within scope.
Hallucination mitigation
Built-in safety agents analyze outputs to identify and prevent the generation of inaccurate or misleading information.
Automated quality assurance testing and manual red teaming focus on identifying hallucinations.
Responses are firmly grounded in your data, policies, and knowledge base, improving accuracy and reliability.
Enterprise-grade data privacy and security
GenerativeAgent maintains a strong security boundary through
Encryption
Role-based access control
Multi-factor authentication and SSO integration
Continuous monitoring with advanced intrusion detection systems
Human collaboration and oversight
A human-in-the-loop escalation process allows your customer service team to intervene as needed. Learn more about the Human-in-the-Loop Agent (HILA™).
Learn more about ASAPP security and compliance in our Trust Portal.
Real customer issues. Real solutions.
GenerativeAgent is a practical workhorse in any contact center.
Subscription management
GenerativeAgent cuts customer churn and protects revenue for businesses that rely on subscriptions.
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Retail customer loyalty
GenerativeAgent gives customers efficient service that drives repeat business and higher revenue.
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Reservations and booking
GenerativeAgent navigates complex systems and scenarios to manage customer bookings.
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