Every vendor talks about smarter automation, improved CSAT, and lower cost to serve. But not every generative AI agent is built to handle real-world contact center demands. This guide breaks down what an enterprise-ready solution should actually include—so you know what to look for and what to steer clear of.
The contact center buyer’s guide to generative AI agents
July 30, 2025
10 minutes
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About the webinar
What you'll learn:
What components make up a safe, scalable, and high-performing AI agent
Why orchestration, input/output safety, and multi-model design matter
How human-in-the-loop workflows can expand automation without risking CX
What to look for in vendor capabilities, from monitoring to model agility
About the speakers
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The contact center buyer’s guide to generative AI agents
What to know before you buy: A guide to choosing generative AI agents that are safe, scalable, and ready for real-world CX.
What you'll learn
1.
What components make up a safe, scalable, and high-performing AI agent
2.
Why orchestration, input/output safety, and multi-model design matter
3.
How human-in-the-loop workflows can expand automation without risking CX
1.
What components make up a safe, scalable, and high-performing AI agent
2.
Why orchestration, input/output safety, and multi-model design matter
3.
How human-in-the-loop workflows can expand automation without risking CX
4.
What to look for in vendor capabilities, from monitoring to model agility
5.
Explore other reports
The contact center buyer’s guide to generative AI agents
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Every vendor talks about smarter automation, improved CSAT, and lower cost to serve. But not every generative AI agent is built to handle real-world contact center demands. This guide breaks down what an enterprise-ready solution should actually include—so you know what to look for and what to steer clear of.