Every vendor talks about smarter automation, improved CSAT, and lower cost to serve. But not every generative AI agent is built to handle real-world contact center demands. This guide breaks down what an enterprise-ready solution should actually include—so you know what to look for and what to steer clear of.
The contact center buyer’s guide to generative AI agents
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The contact center buyer’s guide to generative AI agents
What to know before you buy: A guide to choosing generative AI agents that are safe, scalable, and ready for real-world CX.

What you'll learn
What components make up a safe, scalable, and high-performing AI agent
Why orchestration, input/output safety, and multi-model design matter
How human-in-the-loop workflows can expand automation without risking CX
What components make up a safe, scalable, and high-performing AI agent
Why orchestration, input/output safety, and multi-model design matter
How human-in-the-loop workflows can expand automation without risking CX
What to look for in vendor capabilities, from monitoring to model agility
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The contact center buyer’s guide to generative AI agents
Every vendor talks about smarter automation, improved CSAT, and lower cost to serve. But not every generative AI agent is built to handle real-world contact center demands. This guide breaks down what an enterprise-ready solution should actually include—so you know what to look for and what to steer clear of.