[Webinar] Learn how Assurant is scaling AI in the contact center
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Should you buy an AI agent or build your own?

April 18, 2025
18 minutes
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About the webinar

AI agents are already transforming customer service in some contact centers. But deciding whether to build your own AI agent or buy an enterprise-ready solution can be a tough call. This guide can help you weigh the technical, operational, and strategic considerations behind each path. Whether you're equipped with in-house AI capabilities or exploring third-party options, this ebook offers a clear-eyed view of the trade-offs so you can make the best decision for your business.

What you'll learn:

What it really takes to build a safe, production-ready AI agent
Which capabilities are non-negotiable for enterprise-grade AI performance
Why human-in-the-loop design is essential for long-term success
The factors that should drive your ROI calculations
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Should you buy an AI agent or build your own?

AI agents are already transforming customer service in some contact centers. But deciding whether to build your own AI agent or buy an enterprise-ready solution can be a tough call. This guide can help you weigh the technical, operational, and strategic considerations behind each path. Whether you're equipped with in-house AI capabilities or exploring third-party options, this ebook offers a clear-eyed view of the trade-offs so you can make the best decision for your business.

Download the eBook

What you'll learn

1.

What it really takes to build a safe, production-ready AI agent

2.

Which capabilities are non-negotiable for enterprise-grade AI performance

3.

Why human-in-the-loop design is essential for long-term success

1.

What it really takes to build a safe, production-ready AI agent

2.

Which capabilities are non-negotiable for enterprise-grade AI performance

3.

Why human-in-the-loop design is essential for long-term success

4.

The factors that should drive your ROI calculations

5.

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Forrester conversation intelligence solutions for contact centers landscape, Q1 2025

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Choosing the right generative AI agent for your contact center isn’t easy. The marketing spin from every tech vendor sounds the same. That makes a fair comparison of solutions more difficult than it ought to be. But one thing is clear, asking the right questions leads to better information. Download the ebook to learn what to ask and what to look for in the answers so you can make the right choice for your business.

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Should you buy an AI agent or build your own?

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AI agents are already transforming customer service in some contact centers. But deciding whether to build your own AI agent or buy an enterprise-ready solution can be a tough call. This guide can help you weigh the technical, operational, and strategic considerations behind each path. Whether you're equipped with in-house AI capabilities or exploring third-party options, this ebook offers a clear-eyed view of the trade-offs so you can make the best decision for your business.