The fastest & most accurate transcription, purpose-built for CX
Low-accuracy, high-latency transcription is holding back your contact center
Traditional transcription solutions suffer from low accuracy. Their high latency, ranging from hours to days, neglects real-time use cases. Moreover, implementing these solutions is a significant undertaking, necessitating engineering teams to create middleware and adapters for telephony system integration.
Real-time problem-solving requires real-time transcription
In a live call or chat scenario, speed is of the essence. ASAPP AutoTranscribe impressively achieves remarkably low latency (with a median of 60ms), enabling agents to access transcribed content swiftly enhancing their efficiency, enabling real-time responses and information processing. These readily available transcripts significantly boost the performance of other AI services.
High accuracy is a non-negotiable
In a customer environment, even a small reduction in Word Error Rate can make a significant difference.
Most transcription solutions get one thing right: the easy stuff. Over 80% of a customer conversation is composed of simple words and phrases, but what’s left over is the most complex and critical. AutoTranscribe excels in accurately transcribing this often-evolving company-specific information.
Your data means higher accuracy
Although the AutoTranscribe generic model's initial performance is notably accurate, fine-tuning it with your unique business and contact center acoustics can result in a double-digit percentage reduction in Word Error Rate (WER).
An elegant agent experience
With our intuitive interface, transcripts are presented in a clear and logical manner, empowering agents to get access to the information they need most and make fewer errors.
Technology Benchmarking
ASAPP sits at the top of the LibriSpeech Academic Leaderboard, a public platform that showcases the performance of various automatic speech recognition (ASR) systems on the LibriSpeech dataset. The LibriSpeech dataset is a widely used benchmark in the field of ASR, consisting of approximately 1,000 hours of English audiobooks.
Fast and accurate transcription is just the beginning
Once AutoTranscribe is deployed, it becomes the driving force behind all your generative AI contact center services. Its combination of low latency and high accuracy makes it a single, comprehensive solution – preparing your contact center to fully leverage both current and forthcoming AI innovations.
Deploy AutoTranscribe with our flexible integration options
.webp)
.webp)