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The fastest & most accurate transcription, purpose-built for CX

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Industry leading accuracy of 89%+
Low latency of ~60ms
Streamlined integration

Low-accuracy, high-latency transcription is holding back your contact center

Traditional transcription solutions suffer from low accuracy. Their high latency, ranging from hours to days, neglects real-time use cases. Moreover, implementing these solutions is a significant undertaking, necessitating engineering teams to create middleware and adapters for telephony system integration.

Real-time problem-solving requires real-time transcription

In a live call or chat scenario, speed is of the essence. ASAPP AutoTranscribe impressively achieves remarkably low latency (with a median of 60ms), enabling agents to access transcribed content swiftly enhancing their efficiency, enabling real-time responses and information processing. These readily available transcripts significantly boost the performance of other AI services.

Real-time problem-solving requires real-time transcription
High accuracy is a non-negotiable

High accuracy is a non-negotiable

In a customer environment, even a small reduction in Word Error Rate can make a significant difference.

Most transcription solutions get one thing right: the easy stuff. Over 80% of a customer conversation is composed of simple words and phrases, but what’s left over is the most complex and critical. AutoTranscribe excels in accurately transcribing this often-evolving company-specific information.

Your data means higher accuracy

Although the AutoTranscribe generic model's initial performance is notably accurate, fine-tuning it with your unique business and contact center acoustics can result in a double-digit percentage reduction in Word Error Rate (WER).

Your data means higher accuracy
An elegant agent experience

An elegant agent experience

With our intuitive interface, transcripts are presented in a clear and logical manner, empowering agents to get access to the information they need most and make fewer errors.

Deliver precise notifications and prompts based on the dialogue taking place, incorporating "what" is being said, "when" it's said, and "how" it's communicated. This elevates performance for all agents and improves ramp time for new hires.

Tab 2 notifications and prompts based on the dialogue taking place, incorporating "what" is being said, "when" it's said, and "how" it's communicated. This elevates performance for all agents and improves ramp time for new hires.

Tab 3 based on the dialogue taking place, incorporating "what" is being said, "when" it's said, and "how" it's communicated. This elevates performance for all agents and improves ramp time for new hires.

Quality suggestions

Deliver precise notifications and prompts based on the dialogue taking place, incorporating "what" is being said, "when" it's said, and "how" it's communicated. This elevates performance for all agents and improves ramp time for new hires.

Personalized recommendations

Deliver precise notifications and prompts based on the dialogue taking place, incorporating "what" is being said, "when" it's said, and "how" it's communicated. This elevates performance for all agents and improves ramp time for new hires.

User experience

Deliver precise notifications and prompts based on the dialogue taking place, incorporating "what" is being said, "when" it's said, and "how" it's communicated. This elevates performance for all agents and improves ramp time for new hires.

Technology Benchmarking

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ASAPP sits at the top of the LibriSpeech Academic Leaderboard, a public platform that showcases the performance of various automatic speech recognition (ASR) systems on the LibriSpeech dataset. The LibriSpeech dataset is a widely used benchmark in the field of ASR, consisting of approximately 1,000 hours of English audiobooks.

Technology Benchmarking

Fast and accurate transcription is just the beginning

Once AutoTranscribe is deployed, it becomes the driving force behind all your generative AI contact center services. Its combination of low latency and high accuracy makes it a single, comprehensive solution – preparing your contact center to fully leverage both current and forthcoming AI innovations.

Deploy AutoTranscribe with our flexible integration options

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Deploy AutoCompose with our flexible integration options
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Speed and accuracy that transform contact centers

60ms
Median latency
89%+
Custom model accuracy

Get live in record time

Implementation

With a turnkey SSO integration and light training, AutoCompose is live in your environment.

Implementation 2

With a turnkey SSO integration and light training, AutoCompose is live in your environment.

Implementation 3

With a turnkey SSO integration and light training, AutoCompose is live in your environment.

Implementation 4

With a turnkey SSO integration and light training, AutoCompose is live in your environment.

Implementation

With a turnkey SSO integration and light training, AutoCompose is live in your environment.

Stage 2

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Stage 3

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Stage 4

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Transform your enterprise with generative AI • Optimize and grow your CX •
Transform your enterprise with generative AI • Optimize and grow your CX •