ASAPP achieves HITRUST certification to support regulated enterprises
Read the Blog

Finding the right AI agent use cases for customer service

February 6, 2025
4 min
Speakers:
No items found.

About the webinar

Choosing the wrong AI agent use cases can stall adoption and erode confidence fast. This guide shows CX leaders how to identify high-impact customer service use cases using real interaction data. So, you can launch faster, prove value early, and build a scalable automation roadmap that reduces labor costs without compromising customer satisfaction.

What you'll learn:

How to choose which use cases to target
Why you don’t have to overhaul your knowledge base to get started
How to prioritize additional use cases for future expansion
What to consider when including a human in the loop

About the speakers

No items found.

Register here

Watch the webinar

Explore other webinars

Learn why legacy CX architectures and “AI-powered” tools keep failing customers, and what it really takes to move from conversations to true resolution.

February 3, 2026
Register Today

For decades, customer experience leaders have been asked to choose between technology and humanity—digital or voice, automation or empathy, efficiency or satisfaction. But those trade-offs are disappearing. Today’s AI breakthroughs make it possible to achieve both, redefining what it means to be an agent in an “agentic enterprise.”

December 9, 2025
30 min

December 11, 2025
40-minutes

Get the eBook

Download the Guide

Finding the right AI agent use cases for customer service

Figuring out how to get started with a generative AI agent might seem like a daunting task. But it doesn’t have to be. Ensuring a successful deployment depends on choosing the best use cases to target first. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.

Download the eBook

What you'll learn

1.

How to choose which use cases to target

2.

Why you don’t have to overhaul your knowledge base to get started

3.

How to prioritize additional use cases for future expansion

1.

How to choose which use cases to target

2.

Why you don’t have to overhaul your knowledge base to get started

3.

How to prioritize additional use cases for future expansion

4.

What to consider when including a human in the loop

5.

Explore other reports

CCW Digital Market Study - Tech vs. Humanity: Redefining the Agent Role

This CCW Digital market study examines how AI is reshaping customer contact and the evolving role of the human agent, finding that AI is driving measurable gains in efficiency and insight but has not yet fully delivered on the promise of more “human” experiences. It argues that real transformation depends on clearly redefining agent responsibilities, upgrading skills and workflows, and intentionally designing AI to augment—not sideline—human strengths.

2 hrs 11 min

Generative AI agent use cases for P&C insurance contact centers

Customer service in property and casualty insurance is complex, high-stakes, and deeply personal. This eBook explores how generative AI agents can automate policyholder interactions—from claims and billing to coverage guidance—while preserving trust and accuracy. It highlights practical, measurable ways insurers can reduce costs, improve satisfaction, and scale empathetic, compliant service across every touchpoint.

11 min

Generative AI agent use cases for travel & hospitality contact centers

For travel and hospitality brands, guest experience is everything—and speed matters. This eBook outlines how generative AI agents can personalize service, manage disruptions, and handle multilingual requests across channels. From bookings and rebookings to lost baggage and loyalty programs, these use cases show how AI agents elevate CX while lowering operational costs and boosting revenue.

13 min

Finding the right AI agent use cases for customer service

Oops! Something went wrong while submitting the form.

Choosing the wrong AI agent use cases can stall adoption and erode confidence fast. This guide shows CX leaders how to identify high-impact customer service use cases using real interaction data. So, you can launch faster, prove value early, and build a scalable automation roadmap that reduces labor costs without compromising customer satisfaction.