Automate 100% of after call work, save time, and generate actionable insights
Generate cost savings and guarantee quality
AutoSummary fully automates call wrap, which typically consumes 10-20% of AHT. Offloading monotonous after call tasks can increase agent productivity. AutoSummary automates busy work, removes agent bias, and enables consistent quality across your call center.
Use the voice of the customer to better your business
AutoSummary provides human-readable and insights-ready summaries to deeply understand why your customers are calling, enabling you to quickly drive business decisions across the enterprise to improve the customer experience.
Move the needle on customer metrics
Agents using AutoSummary benefit from bias-free visibility into previous customer interactions at-a-glance. They’re able to focus on customers, versus playing catch-up and ticking off compliance-oriented tasks. Shorter calls and quicker resolutions make happier customers.
Real results:
F500 Retailer
AutoSummary modernized their contact center operations with real time audio transcription, automated contact summaries, and contact intent recognition.
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25% Early Reduction in ACW
AutoSummary can generate substantial economic value
Deploy AutoSummary with our flexible integration options
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