Transcription and Summarization solutions are not only the foundation of CX intelligence; they are a foundational capability for your AI strategy as well, so you better choose the right ones. This guide is here to help.

This eBook covers CX best practices for summarization, including how technologies like generative AI can reduce AHT and enrich summaries with necessary details.

This blog post defines voice analytics and describes its benefits for the contact center. Then, it walks through various use cases for voice analytics. Finally, it prescribes a framework for thinking through acquiring technology to improve your analytics.

Customers change fast. Contact centers don’t. That’s precisely where summarizations can help. The integration of generative AI summarization solutions into customer experience strategies represents a transformative leap forward for the CX industry. Here’s what to consider when choosing a summarization solution that aligns with your needs.

The insights gained from a modern transcription + summary solution are invaluable in shaping your broader AI strategy. They provide a blueprint for identifying which areas of your business can benefit most from AI, helping to prioritize future projects. This strategic approach ensures that each step of your AI journey is aligned with your business objectives, maximizing the return on your AI investments.

Creating effective and insightful summaries of customer interactions is essential but it’s not easy to do. Read the top 8 things standing in your way.

Good summaries are essential to a well-run CX organization. Explore what summaries are, what makes a good summary, and why they are invaluable for modern CX organizations.

Is your call summarization strategy failing you? Learn from a large enterprise contact center's mistakes.