Testing and simulation
Confidence in every conversation
Test realistic scenarios for predictable, reliable interactions.
Ensure speed, safety, and precision
Speed time to value
A faster path from idea to impact—and a better customer experience from day one.
Reduce operational risk
Test how the agent handles real scenarios before it ever talks to a customer.
Control the experience
Scale smarter by safely testing without disrupting the customer experience.
Accelerate rollouts safely
GenerativeAgent comes with everything you need to test, validate, and go live with confidence.
Optimize before go-live
Simulate real customer interactions, including goals, personalities, available information, and even mock system integrations.
Validate GenerativeAgent performance in advance and avoid surprises in production.
Ensure consistency and compliance
Automatically evaluate how well GenerativeAgent handles key workflows like refunds, account changes, or cancellations—identifying risky or off-brand responses before they reach customers.
Iterate safely, without impacting live operations
With Configuration Branches, teams can test, preview, and collaborate on updates in a protected environment.
That keeps service continuity intact while you optimize.
De-risk agent rollouts
See GenerativeAgent behavior—without needing a live API connection.
Quickly test how GenerativeAgent handles inputs and outputs, mimic backend systems, and validate workflows.
Then when you're ready, simply switch from mock to live API—no rework required.
Learn more about GenerativeAgent features
GenerativeAgent is a practical workhorse in any contact center.
Subscription management
GenerativeAgent cuts customer churn and protects revenue for businesses that rely on subscriptions.
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Retail customer loyalty
GenerativeAgent gives customers efficient service that drives repeat business and higher revenue.
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Reservations and booking
GenerativeAgent navigates complex systems and scenarios to manage customer bookings.
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