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The most capable AI customer service agent you’ve ever met

GenerativeAgent resolves complex customer issues on its own over voice or chat.

Graph showing 70% cost savings due to self-service automation rates deflecting higher-cost interactions.
Customer satisfaction graph, showing 91%, first contact resolution.
Graph showing a 3.5x increase in resolution speed.

A generative AI agent that delivers more than incremental gains

Dramatically increase contact center capacity, improve the customer service experience, and lower the cost to serve.

The new standard for AI support agents

GenerativeAgent successfully handles nuanced conversations and multi-step problem-solving, resolving customer issues on its own.

Always-on service

GenerativeAgent is standing by 24/7 and scales automatically to meet demand. So when customers call or chat, they connect right away.

Flexible and conversational

GenerativeAgent is built on a core of generative Al so customers can speak naturally. When they change topics, it adapts easily.

Able to resolve complex issues

No prebuilt conversation flows required. GenerativeAgent takes action based on conversational context — much like a human agent with technical expertise.

Safe and reliable

GenerativeAgent is grounded on your knowledge base and comes with the industry's most robust safety mechanisms to mitigate hallucinations, prevent jailbreaking, and serve customers safely.

Smart enough to ask for help

When GenerativeAgent gets stuck, it asks a human advisor for guidance, an approval, or a judgment call - without transferring the customer.

Image showcasing conversation bubbles with GenerativeAgent resolving bill charges.
Mobile version of an image showcasing conversation bubbles with GenerativeAgent handling bill charge inquires.

A new approach to human-AI collaboration

Human-in-the-Loop Agents (HILATM) help GenerativeAgent keep conversations moving. Customers get resolution, not friction.

Real-time human-AI collaboration

GenerativeAgent knows how and when to involve human agents—without handing off the conversation.

Agent-centered workspace design

The Human-in-the-Loop Agents workspace gives human agents relevant context, smart summaries, and intuitive tools.

Continuous optimization

GenerativeAgent captures the human-in-the-loop agent’s decision logic to learn and improve over time.

Expanded automation potential

This new approach to human-AI collaboration expands your automation potential without additional configuration.

Better outcomes for your customers and your business

Your business can…

Raise your containment ceiling

GenerativeAgent resolves even complex customer issues, so it drives higher containment.

Achieve voice concurrency

Human-in-the-loop agents that work with GenerativeAgent can oversee up to 3 calls at once.

Save agents for high-value work

Routine calls and chats no longer fill queues, so you can redirect agents to interactions that drive bigger business results.

Your customers get…

No hold or wait times

Customers connect right away – no waiting for the next available agent, even during high-volume periods.

Faster resolutions

A high First Contact Resolution rate means customers get what they need faster and with less effort.

Flexible, personalized service

GenerativeAgent adapts to conversational context and customer data, so the experience feels personalized.

Not all AI agents are created equal
Why brands choose GenerativeAgent

GenerativeAgent is the most capable AI agent purpose-built for customer service today.

1

Purpose-built for CX

Designed from the ground up to handle complex, multi-step customer service interactions, at scale, for digital and voice.

2

Simplified integration

GenerativeAgent integrates easily into your technology stack, using your available APIs as-is with no additional development required.

3

Easy to use and manage

GenerativeAgent is designed to drive adoption and equip business users with no-code tooling for monitoring and optimization.

4

QA at scale

Observability tools equip your team to handle potential concerns in real time and spot trends over time for continuous improvement.

5

Human-AI collaboration

Instead of just escalation, our approach to the Human-in-the-Loop Agents (HILA) blends the speed and power of AI with human judgment.

Enterprise features for simpler
deployment and management

Intelligent orchestration

GenerativeAgent orchestrates multiple AI models, using each one for what it does best. That improves performance and safety.

Real-time monitoring

Capture structured data for every interaction. Automatically flag conversations for review when GenerativeAgent does something unexpected. Learn more

API transformation layer

GenerativeAgent can use your existing APIs just as they are. So you can deploy faster, avoiding development delays.

Testing and simulation

Create personas that interact with GenerativeAgent and simulate customer scenarios to test pre-production.

Model swapping

With GenerativeAgent, you get the latest AI models (LLMs)  as more advanced models become available.

Observability

An audit trail documents GenerativeAgent’s actions and reasoning. Aggregate reporting helps you see what’s happening at scale.

No-code tooling

A user-friendly console equips your customer service team with no-code tooling to monitor and optimize performance without IT support.

Self-improving AI

Every time GenerativeAgent consults a human-in-the-loop agent, it uses the human input to learn and improve performance.

Trusted by industry leaders

“ASAPP’s focus on deploying generative AI responsibly contributes to our shared vision of seamless people-AI collaboration, building public trust and achieving better outcomes.”

Erst & Young logo.
Jay Persaud
Global Emerging Technology Ecosystem Leader Earnst & Young
Forrester logo.
Forrester names ASAPP, “this market’s undisputed leader in AI-led innovation” - The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024.
Find out why
AWS Partnership Badge.

ASAPP achieves the AWS Generative AI Competency.

Learn more

“ASAPP’s focus on deploying generative AI responsibly contributes to our shared vision of seamless people-AI collaboration, building public trust and achieving better outcomes.”

Erst & Young logo.

Jay Persaud

Global Emerging Technology Ecosystem Leader Earnst & Young

Forrester logo.

Forrester names ASAPP, “this market’s undisputed leader in AI-led innovation” - The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024.

Find out why
AWS Partnership Badge.

ASAPP achieves the AWS Generative AI Competency.

Learn more
Professional image of a business woman.

AI safety and security by design

ASAPP takes a security and safety by design approach, rather than simply tacking on safety measures after development.

Your data is used only for you – not to train models
Robust security mechanisms to prevent jailbreaking
Industry-leading AI safety mitigates hallucinations
Automated quality checks ensure accuracy and traceability
Learn More About Safety & Security

Works with your contact center platform

GenerativeAgent works with any contact center platform – on-prem or cloud.  Native integrations are available for major CCaaS platforms.

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