Conversation monitoring
Monitor and optimize GenerativeAgent
Quality assurance at every turn of every conversation
Get more out of GenerativeAgent
Assure quality
Stay a step ahead of potential issues with conversation monitoring and real-time alerts.
Improve performance
Pinpoint opportunities to fine-tune performance with automated insights.
Realize value faster
Keep productivity and customer satisfaction high for bigger returns on your automation investment.
Monitor 100% of GenerativeAgent conversations in real time
Identify potential issues, understand why they occur, and decide if action is required.
Detects and flags inconsistencies
Real-time monitoring automatically tracks 100% of the interactions GenerativeAgent handles.
It detects and flags suspected inconsistencies for your team to review.
Each flagged conversation is scored and categorized, so you can prioritize reviews.
Alerts your team in real time
Alerts notify your team when a conversation score reaches a pre-defined impact threshold.
One click displays the flagged conversation for fast review.
Enables fast review and informed action
Quality analysts can quickly see the full conversation and understand the reasoning behind every GenerativeAgent response to decide whether flagged items require action.
Pinpoint opportunities to fine-tune performance
Use automated reporting & dashboards to identify areas for optimization.
Metric tracking
Your quality team receives regular reports with aggregate data on conversations flagged for review over a defined period.
Identify patterns
Set improvement priorities
See the impact on quality over time
Out-of-the-box dashboard
Make data-driven decisions to optimize through configuration changes.
See where flagged conversations are concentrated
Prioritize where changes can have the biggest impact
Differentiate material errors vs. a simple inconsistency
GenerativeAgent is a practical workhorse in any contact center.
Subscription management
GenerativeAgent cuts customer churn and protects revenue for businesses that rely on subscriptions.
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Retail customer loyalty
GenerativeAgent gives customers efficient service that drives repeat business and higher revenue.
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Reservations and booking
GenerativeAgent navigates complex systems and scenarios to manage customer bookings.
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