[Webinar] Learn how Assurant is scaling AI in the contact center
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The AI ROI Equation: Balancing Operations, Costs, and Better CX

June 26, 2025
2:00 pm ET
Speakers:
Stephen Canterbury
Director of Customer Success Management, ASAPP
Bobby Kovalsky
Senior Manager, Insights and Strategy, ASAPP
Brooke Lynch
Divisional Director of Digital, CMP

About the webinar

Organizations today face a tough challenge: meeting rising customer expectations while controlling costs and scaling operations — all without sacrificing service quality. However, 71% of CX leaders report that AI investments have been more costly or unpredictable than expected, with nearly half now in cost-cutting mode.

In this webinar, we’ll break down the ROI equation behind AI-native solutions that deliver meaningful improvements in efficiency, capacity, and customer experience. You’ll also learn how leading companies measure ROI in autonomous AI deployments — from cost savings and containment to reduced repeat contacts and faster resolution times.

Join Stephen Canterbury, Director of Customer Success Management at ASAPP, and Bobby Kovalsky, Senior Manager, Insights and Strategy at ASAPP, as they share real-world lessons and results from successful AI deployments to boost ROI and drive lasting business impact.

What you'll learn:

How leading companies are evaluating the ROI of their AI investments
Key elements of a successful AI ROI framework and how it’s applied
Strategies for scaling operations and enhancing CX without compromising quality
Practical insights from real-world AI deployments: Lessons learned, successes, and challenges
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About the speakers

Stephen Canterbury
Director of Customer Success Management, ASAPP

Bobby Kovalsky
Senior Manager, Insights and Strategy, ASAPP

Brooke Lynch
Divisional Director of Digital, CMP

Brooke Lynch is the Divisional Director of Digital at the Customer Management Practice. With a background in television news and production, she’s worked across industries covering B2B marketing, healthcare and finance events. Her current work highlights challenges and opportunities for customer experience and contact center leaders, with a focus on e-commerce, retail, and CX technology. Brooke studied journalism at the University of Wisconsin-Madison, and held positions at Fox Business in Development and as a college associate on Countdown to the Closing Bell.

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The AI ROI Equation: Balancing Operations, Costs, and Better CX

In this webinar, we’ll break down the ROI equation behind AI-native solutions that deliver meaningful improvements in efficiency, capacity, and customer experience. You’ll also learn how leading companies measure ROI in autonomous AI deployments — from cost savings and containment to reduced repeat contacts and faster resolution times.

Download the eBook

What you'll learn

1.

How leading companies are evaluating the ROI of their AI investments

2.

Key elements of a successful AI ROI framework and how it’s applied

3.

Strategies for scaling operations and enhancing CX without compromising quality

1.

How leading companies are evaluating the ROI of their AI investments

2.

Key elements of a successful AI ROI framework and how it’s applied

3.

Strategies for scaling operations and enhancing CX without compromising quality

4.

Practical insights from real-world AI deployments: Lessons learned, successes, and challenges

5.

The AI ROI Equation: Balancing Operations, Costs, and Better CX

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Organizations today face a tough challenge: meeting rising customer expectations while controlling costs and scaling operations — all without sacrificing service quality. However, 71% of CX leaders report that AI investments have been more costly or unpredictable than expected, with nearly half now in cost-cutting mode.

In this webinar, we’ll break down the ROI equation behind AI-native solutions that deliver meaningful improvements in efficiency, capacity, and customer experience. You’ll also learn how leading companies measure ROI in autonomous AI deployments — from cost savings and containment to reduced repeat contacts and faster resolution times.

Join Stephen Canterbury, Director of Customer Success Management at ASAPP, and Bobby Kovalsky, Senior Manager, Insights and Strategy at ASAPP, as they share real-world lessons and results from successful AI deployments to boost ROI and drive lasting business impact.