AI you can trust, precision you can measure
GenerativeAgent has precision, oversight, and control baked in—so you can deliver faster, smarter service without sacrificing trust. For voice or chat.
Build trust—with Human -in-the-loop accuracy
GenerativeAgent HILA Approver Mode lets human experts have real-time oversight and provide input. Build trust then shift to full HILA, with human experts involved only when GenerativeAgent needs help.
It’s not 1:1 support. It’s 1-to-many concurrency. HILA Approver Mode helps you:
Validate GenerativeAgent behavior
Ensure safer outcomes for conversations with sensitive data
Avoid hand offs—customers interact only with GenerativeAgent
Improve GenerativeAgent performance with each input
CSAT for Major US Airline
GenerativeAgent customer saw containment and FCR remain steady while CSAT soared with HILA Approvers.
Train smarter, operate safer
See how GenerativeAgent behaves in real-world scenarios before anything goes in front of a customer. No guesswork. No “test in prod.”
Simulate real interactions with goals and customer personalities
Ensure consistency and compliance across key workflows
Iterate safely using protected non-production environments
Accelerate and de-risk rollouts by testing mock API connections, integrations, and inputs/outs
Monitor everything, improve continuously
AI that just “goes live” isn’t good enough. With conversation monitoring and safety fine-tuning, you truly have quality assurance at scale.
Automatically monitor 100% of conversations
Alert quality staff to flagged items for review
Access full conversations with GenerativeAgent's reasoning in one-click
Optimize with automated reporting and out-of-the-box dashboards
Customize guardrails by use case without impacting core safety controls
Enterprise-ready from day one
GenerativeAgent is built with enterprise-grade guardrails and data protection measures.
Policy-aware responses
Brand-safe messaging
Transparent reasoning
Built-in human fallback
You get control, compliance, and confidence—without the trade-offs.
