The first AI-native® digital customer service platform
AI drives better results for every digital interaction – from first contact to wrap-up.
Get the value of end-to-end AI
Drive digital adoption, improve agent performance, and boost self-service without compromising customer satisfaction.
Adoption
↑5x
Increase in digital adoption
Containment
↑54%
Increase in containment
Satisfaction
↑34%
Increase in satisfaction
Scale your digital capacity without increasing headcount
Effective digital service is convenient for customers and cost-effective for you. Grow your capacity to deliver experiences that drive adoption.
Get more out of agents without burnout
Intuitive agent experience
Backed by extensive UX research, the intuitive agent desktop reduces effort and task switching.
Real-time agent assistance
AI gives agent suggestions at every step of the conversation to resolve customer issues faster.
Dynamic concurrency management
Flexible controls let you manage concurrency to maintain efficiency without overloading agents.
Equip leaders with unified insights
Anomaly detection
Identify and handle critical issues in real-time with live customer conversation analysis and configurable alerts.
Reports and dashboards
Unlock powerful insights by accessing over 300 metrics and over 100 data dimensions. Customize reports with no coding to tailor your dashboard for a comprehensive view of your data.
Resolution tracking
Beyond deflection, track resolution for automated interactions when customers engage with ASAPPMessaging Virtual Agent. Identify which flows are effective, and opportunities for improvement.
Lighten the load for system admins
Fewer solutions to administer
A patchwork of AI point solutions creates extra work for your IT team. Trade those burdens for a single platform built on a core of AI.
Streamlined AI management
Our no-code AI console enables easy configuration and management of AI services – without tying up your development resources.
Simplified flow creation
The drag-and-drop virtual agent flow builder requires no technical background to create even complex automated conversation flows.
Take a proven path to GenerativeAgent – at your own pace
Go from AI-native digital service to a fully automated AI agent with lower costs and less disruption.
Start with self-service
Automate as many simple interactions as possible with a powerful virtual agent enhanced by AI-generated intent classifications.
Boost containment and improve customer satisfaction.
Support agents with AI in real time
Equip agents with generative AI tools that automate up to 80% of agent responses, recommend next actions and eliminate note-taking and post-interaction work.
Increase your capacity without adding staff.
Step up safely to an AI agent for customers
Let GenerativeAgent dynamically handle the up-front routing for all your automation, handing off to the virtual agent to do what it does best, automate common flows.
Boost containment and resolution rates while improving the customer experience.
Deliver fully automated customer experiences
Unleash GenerativeAgent’s full potential at scale. It directly handles complex customer inquiries and executes actions independently, with input from a human in the loop as needed.
See dramatic gains in containment, resolution, and satisfaction with significantly lower costs.
Better outcomes for your customers and your business
Your contact center can…
Scale digital adoption
When customers get what they need from digital, they’ll choose it again. That shifts volume away from costly voice calls.
Maximize agent efficiency
Let AI handle the routine tasks so your agents can serve customers more efficiently without being overwhelmed.
Expand automated self-service
With a virtual agent that resolves customer issues more effectively than a typical bot, you can expand self-service with confidence.
Your customers get…
Better digital experiences
Customers get the convenience of satisfying digital service at their fingertips – anytime they choose.
Faster resolutions with less friction
When agents can focus on the conversation instead of routine tasks, they help customers get what they need faster and with less effort.
Satisfying self-service
Automated service that delivers quick resolutions puts customers in control, leading to higher satisfaction.
So much more than a typical digital CX platform
ASAPPMessaging platform’s AI-native® design enables holistic use of generative AI across the customer journey.
Generative AI-native
Unlike a typical platform with bolt-on AI features, ASAPPMessaging is built on a core of AI. That delivers transformational impact across the digital customer journey. You get better outcomes for your customers, your contact center, and your business.
Generative AI agent augmentation
Generative AI reduces agent effort at every turn of an on-screen conversation. That reduces manual tasks and mental load for shorter handle times and higher productivity. Without those extra burdens, agents are more productive and less prone to burnout.
Generative summaries and insights
Automated conversation summaries eliminate note-taking and post-interaction work for agents. That reduces handle time and improves consistency of documentation.
Proven path to GenerativeAgent
Our digital on-ramp creates a clear path to generative AI that delivers faster time to value with less cost and disruption. You can adopt generative AI at your pace – from routing, agent assistance, and AI-generated insights to a fully generative AI agent.
The best of digital customer service enhanced with end-to-end AI
All the features you need to evolve from digital to AI-native® customer service.
Intent routing
With AI-generated intent classifications, you can successfully automate more interactions without breaking your current bot flows. That improves containment and First Contact Resolution.
Real-time agent assistance
AI supports agents with recommended knowledge articles, suggested AutoPilot flows and automated responses at every turn in the conversation based on context.
Learn more
Built-in virtual agent
Combined with intent routing, the integrated virtual agent successfully resolves more customer issues, keeping containment high. When a human is needed, it hands off with full conversation context.
Dynamic concurrency management
AI detects interaction complexity and automatically dials down the flow of concurrent interactions when an agent is handling a tough conversation.
Automated summaries
AI-generated summaries with customizable structured data eliminate note-taking during and after every interaction. That reduces handle time and provides visibility for 100% across interactions.
Unified live and automated analytics
A user-friendly console equips your customer service team with no-code tooling to monitor and optimize performance without IT support.
Persistent chat across channels
Meet customers where they are with omnichannel messaging. Asynchronous persistent chat delivers consistent experiences across digital channels.
Secure transactions
Enable payments, bookings, and other transactions directly within the messaging platform using conversational flows to guide customers through processes step by step.
Self-improving AI
Enable payments, bookings, and other transactions directly within the messaging platform using conversational flows to guide customers through processes step by step.
The world’s most complex contact centers trust ASAPPMessaging platform
