“ASAPP is this market’s undisputed leader in AI-led innovation”
We are honored to be named a leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024 report.
The AI-native® messaging platform built for CX
Don’t just meet customers where they are, give them the useful convenience they want. Shift volume from voice calls to digital, and handle more interactions without adding staff.
Activate GenerativeAgent®, or start with ASAPP Messaging’s built-in virtual agent and evolve at your pace. Either path will deliver measurable, material results.
Feed agents relevant information with fewer distractions and get insights to discover where agents can use more help and automation support.
Key Features
Authentication
Enables secure, consistent, and personalized conversations across channels and over time.
Secure Messaging & Forms
Customers can share sensitive information or complete transactions securely via Virtual or live agent chat.
AutoPilot
Enables secure, consistent, and personalized conversations across channels and over time.
Virtual Agent
Offers self-service chat options, connecting with live agents when necessary from your website, mobile app, or directly from your other messaging channels.
GenerativeAgent
Automate entire use cases with a generative AI virtual agent that can solve customer inquiries like a Tier 1 agent, yet scales like software. Learn more.
AutoCompose
Helps agents compose the best responses to customers, using machine learning and API connections to recommend accurate content to agents in real time.
2-Way Whisper
Supervisors can coach in real-time and agents can request assistance via chat.
Digital Concurrency
Flexible concurrency and dynamic assignment via AI-powered agent matching & routing, along with interaction complexity detection, let you dynamically configure agent workload to balance efficiency and prevent agent burnout.
Anomaly Detection
Identify and handle critical issues in real-time with live customer conversation analysis and configurable alerts.
Reports & Dashboards
Unlock powerful insights by accessing over 300 metrics and over 100 data dimensions. Customize reports effortlessly without any coding and easily tailor your dashboard to get a comprehensive view of your data.
Flow Success Tracking
Know and track whether or not a customer was actually helped by your virtual agent, in addition to your standard containment metrics.
Flow Builder
The drag-and-drop Virtual Agent flow builder doesn’t require a technical or engineering background to create simple to complex automated conversation flows.
No-Code AI Console
Our no-code AI console enables easy configuration and management of AI services.
Shift more voice interactions to digital
Overcome barriers to digital adoption with experiences that increase satisfaction by giving customers what they really want: fast resolution.
Make digital the obvious choice
84%+ of all callers are on or near a digital screen already, so meet them where they are. Nudge more conversations to digital channels while offering a seamless and secure experience to help make digital your customers’ preferred medium.
Support end-to-end digital journeys
Support a fully digital experience where customers can move between channels with persistent chat and conversation history over minutes, hours, or days so no one has to repeat themselves.
Make digital useful
Offer help with proactive chat and co-browsing, and easily authenticate to complete effortless, secure messaging transactions.
“ASAPP has significantly improved our efficiency in a very short time. Not only are we moving interactions from phone to digital, we’re doing it in a way that both our customers and our crew members love.”
AI where and when it makes an impact
ASAPP is an AI-native® messaging platform with proven safe & sequenceable AI services you can activate at your pace for best fit use cases.
Start with agent AI
Use ASAPP Messaging’s agent-facing AI to provide suggested responses, next best action, automated workflows, automated queue check-in, “anti-ghosting” features, and secure transactions - all boosting agent efficiency by reducing typing time and AHT.
Automate with Virtual Agent
Extend self-service to customers with a built-in Virtual Agent that handles common customer inquiries, delivers real answers in natural language, and offers secure forms for confidential transactions.
Step up to GenerativeAgent®
Scale service operations with a customer-facing generative AI agent as capable as a Tier 1 agent to take on more complicated conversations, requests, and tasks. Learn more.
F500 Telco
In a span of just one month, the ASAPP platform seamlessly replaced LivePerson across two business units, effectively serving four distinct channels.
“This is a huge milestone and a stellar accomplishment in our journey to transform from voice-based interaction to proactive and reactive chat. This new relationship also provides us opportunity to uniquely, manage our chat platform and BPO labor relationship to its fullest potential and deliver a state-of-the-art customer experience.” - Chief CX Officer
F500 Insurance Company
Within 30 days of deploying the ASAPP messaging platform, they achieved a 61% augmentation rate and a 28% increase in throughput.
280s saved per
conversation
45%
containment
73,000 workforce
hours saved
5x increase in
digital adoption
Accelerate time to value
No more long, painful implementations. We make it easy for you to get up and running and realize measurable results quickly.
Easy to implement
White glove guidance and delivery management with a dedicated success team for go-live in as little as 6-8 weeks, with customization in 2-4 weeks.
Easy to set up & manage
Get up and running quickly with ASAPP configuration, train-the-trainer, KPI and benchmarking guidance and best practices.
Easy to adopt
See fast adoption with a research-based agent experience, comprehensive documentation & training materials and model retraining & innovation.
Easy to realize ongoing value
We build business models to align our technology to your measurable outcomes, with results evaluation, product enhancement research, and agent focus groups.
Find out how ASAPP Messaging can help your contact center
Book a 30-minute demo session where we’ll learn more about your digital CX goals and show you how we can help you reduce costs and apply AI safely in the optimal use cases for your business.
Accelerate digital adoption
See how ASAPP Messaging makes use of other AI services on the ASAPP platform
AutoSummary for voice
Extend ASAPP Messaging’s built-in, best-in-class insights and summarization tools to voice calls for omnichannel visibility on 100% of interactions, with consistent free text quality and robust, custom structured data for in-depth analytics. Reducing after call work is just the beginning. Learn more.
