ASAPP Messaging is a unified solution addressing agent productivity, low digital adoption, and insights limitations.
Help agents achieve maximum productivity
ASAPP Messaging is a superior chat platform built by people who get messaging.
Its generative AI native architecture creates significant productivity gains for agents because of its ability to utilize AI services throughout all aspects of a customer interaction. Throughput continues to increase with substantial efficiency and AI-driven routing to increase concurrency.
Spot critical issues in real time. Anomaly detection analyzes live customer conversations to detect unusual customer language so you get early warnings. React quickly to emerging problems or opportunities with instant alerts sent to designated representatives or executives. Gain visibility into unusual changes in customer behavior and understand the root cause behind them.
Increase digital adoption
Meet your customers where they are with cohesive omni-channel interaction and drive more digital traffic with features that encourage customers to message instead of call–web chat, IVR Redirect, and support for Apple Business Chat and Google Business Messages.
Support a fully asynchronous experience, allowing customers to switch between channels - without losing the conversation history with Persistent Conversation Thread and push notifications.
Take advantage of the automation continuum—AI that learns what agents are doing to serve customers to make the virtual agent smarter. Benefit from faster responses, efficient queue management, self-service options, and secure forms for confidential transactions. As the virtual agent learns from each interaction, expect elevated standards and better responses.
Boost agent performance by suggesting AI-driven responses during customer interactions. Save time and enhance accuracy with autocorrect and continuous learning. Custom libraries and global allow lists ensure optimal responses, elevating your team's efficiency and customer satisfaction.
Easily access and manage all your AI products in one place. Quick and effortless configurations empower you to get started and fine-tune on the fly. Simplifying your agent experience to streamline customer interactions.
Unlock powerful insights by accessing over 300 metrics and over 100 data dimensions. Customize reports effortlessly without any coding and easily tailor your dashboard to get a comprehensive view of your data.