A Practical Framework for Generative AI in Your Contact Center

September 25, 2024

7 min

Speakers:

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About the webinar

How to get started, move forward, and achieve transformative value (really)

We’ve all heard the promises about generative AI – It’s a transformational technology that will change the way your contact center operates, deliver exponential value, and dramatically improve customer satisfaction.

But that’s not what contact centers typically experience when they roll out genAI solutions. They often get modest gains in efficiency and productivity – and not much more.

It’s not that genAI can’t deliver on the grand transformational promise. It’s that it takes more than vague marketing claims and fragmented solutions to get there. The missing piece is a holistic strategy that leverages genAI’s inherent strengths to deliver more than incremental efficiency gains.

Download the ebook to learn what that holistic strategy looks like.

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What you'll learn:

The real components of great customer service

How genAI is more like your best agents than you might realize

A clear framework for getting started and moving forward with genAI

How to achieve transformative results with genAI (really)

About the speakers

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What you'll learn

The real components of great customer service

How genAI is more like your best agents than you might realize

A clear framework for getting started and moving forward with genAI

The real components of great customer service

How genAI is more like your best agents than you might realize

A clear framework for getting started and moving forward with genAI

How to achieve transformative results with genAI (really)

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A Practical Framework for Generative AI in Your Contact Center

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How to get started, move forward, and achieve transformative value (really)

But that’s not what contact centers typically experience when they roll out genAI solutions. They often get modest gains in efficiency and productivity – and not much more.

Download the ebook to learn what that holistic strategy looks like.

‍