[Webinar] Learn how Assurant is scaling AI in the contact center
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A Practical Framework for Generative AI in Your Contact Center

September 25, 2024
7 min
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About the webinar

How to get started, move forward, and achieve transformative value (really)

We’ve all heard the promises about generative AI – It’s a transformational technology that will change the way your contact center operates, deliver exponential value, and dramatically improve customer satisfaction. 

But that’s not what contact centers typically experience when they roll out genAI solutions. They often get modest gains in efficiency and productivity – and not much more.

It’s not that genAI can’t deliver on the grand transformational promise. It’s that it takes more than vague marketing claims and fragmented solutions to get there. The missing piece is a holistic strategy that leverages genAI’s inherent strengths to deliver more than incremental efficiency gains.

Download the ebook to learn what that holistic strategy looks like.

What you'll learn:

The real components of great customer service
How genAI is more like your best agents than you might realize
A clear framework for getting started and moving forward with genAI
How to achieve transformative results with genAI (really)
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About the speakers

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Get the eBook

Download the eBook

A Practical Framework for Generative AI in Your Contact Center

Download the ebook to learn what a holistic generative AI strategy looks like for your contact center. You’ll discover how AI can behave like your best agents, a framework to get started, and how to use AI to achieve transformative results.

Download the eBook

What you'll learn

1.

The real components of great customer service

2.

How genAI is more like your best agents than you might realize

3.

A clear framework for getting started and moving forward with genAI

1.

The real components of great customer service

2.

How genAI is more like your best agents than you might realize

3.

A clear framework for getting started and moving forward with genAI

4.

How to achieve transformative results with genAI (really)

5.

A Practical Framework for Generative AI in Your Contact Center

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How to get started, move forward, and achieve transformative value (really)

We’ve all heard the promises about generative AI – It’s a transformational technology that will change the way your contact center operates, deliver exponential value, and dramatically improve customer satisfaction. 

But that’s not what contact centers typically experience when they roll out genAI solutions. They often get modest gains in efficiency and productivity – and not much more.

It’s not that genAI can’t deliver on the grand transformational promise. It’s that it takes more than vague marketing claims and fragmented solutions to get there. The missing piece is a holistic strategy that leverages genAI’s inherent strengths to deliver more than incremental efficiency gains.

Download the ebook to learn what that holistic strategy looks like.