Latest Webinar: Redesigning the Service Role for the AI Agent Era
Watch On-Demand
ASAPP logo icon.
👋 Want to talk to our generative AI agent?
Click below to experience GenerativeAgent in action
Talk to GenerativeAgent: Try it now
Learn more about GenerativeAgent first
I’m interested in a demo

Yoav Artzi

Yoav Artzi is an Assistant Professor in the Department of Computer Science and Cornell Tech at Cornell University and a Research Fellow at ASAPP. His research focused on developing learning methods for natural language understanding and generation in automated interactive systems. He received an NSF CAREER award, and his work was acknowledged by awards and honorable mentions at ACL, EMNLP, NAACL, and IROS. Yoav holds a B.Sc. from Tel Aviv University and a Ph.D. from the University of Washington.

Recently Published

Button
Browse Blog

As AI agents scale, CX shifts from labor optimization to service system design. Learn how to restructure teams, metrics, and operations.

Explore how true end-to-end resolution, human-AI collaboration, and enhanced CX can dramatically compound your ROI over time.

The old CX model is broken. Explore how agentic AI is reshaping service delivery, workforce strategy, and the future of customer experience operations.

Containment rate isn’t enough. Learn how to measure AI agent performance using goal completion, accuracy, guardrails, and experience quality.

What airlines and JetBlue teach us about building agentic customer experience, where AI and humans work together to handle complex service interactions.

How an agentic platform improve customer service in travel and hospitality by enabling proactive support, personalization, and seamless omnichannel experiences.

ASAPP's FinOps journey: how we reduced cloud costs by 45% in two years and built a culture of accountability, optimization, and continuous improvement.

"Everyone's transforming with AI." Only 34% actually are. Here's what real enterprise AI progress looks like.

ASAPP’s agentic CX platform unifies AI and human workflows to build trust, orchestrate customer journeys, and drive scalable growth, ROI, and better experiences.

During a historic US winter storm, an agentic CX platform helped an airline scale instantly, rebook passengers, and boost satisfaction.

Why the fastest path to enterprise AI isn't speed—it's choosing the right use case first. Learn the framework that separates successful pilots from stalled ones.

ASAPP earns HITRUST Certification, reinforcing its commitment to secure, compliant, and enterprise-ready generative AI.

Browse Blog