Panagiotis Coutoulas

Panagiotis Coutoulas leads Product for the Messaging Platform, AI Services, and HILA (Human-in-the-Loop Agent) — a model that embeds human judgment directly into agentic workflows, enabling one agent to guide many AI conversations in real time. He focuses on how human and agentic systems interact to work seamlessly together and deliver measurable value for enterprise customer support teams. His enthusiasm for the widespread benefits of AI is matched only by his love of cricket. A Stanford MBA with roots at McKinsey, Goldman Sachs, and Credit Suisse, Panagiotis specializes in translating advanced AI into measurable enterprise impact.

Trust, not accuracy, is the real bottleneck in enterprise AI

From HITL to HILA: A new standard for human-AI collaboration

Hi [first name]: How agentic CX will create genuine personal service at scale

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