Jessica Langdorf

For AI agent solutions, infrastructure that allows you to test, train, monitor, and govern your AI agents before and after they go live are must-haves. Here are the three capabilities to start with.

Discover 8 high-impact use cases for AI agents in retail CX—from returns to upsells—and how to boost service speed, scale, and satisfaction.

Learn what CX leaders in financial services should expect from AI agents—and why safety and security must go far beyond the basics.

The challenge isn’t cost—it’s trust. GenerativeAgent delivers enterprise-ready AI with tools for safe testing, human review, and live monitoring.

Measuring GenAI agents isn’t about sounding human. It’s about outcomes. Here’s what to track to protect your brand and bottom line.

A generative AI agent isn’t built to mimic humans—it’s built to deliver faster, safer, more consistent results in customer service.

How Assurant is using generative AI to boost CX, empower agents, and move toward agentic AI—starting with strategy, not shortcuts.

Discover 6 powerful use cases for AI agents in financial services to boost customer service, cut costs, and scale support with confidence.

Get full visibility into GenerativeAgent’s performance with tools that surface issues, show decision paths, and drive scalable CX quality and ROI.

How Tangerine Bank is using AI to boost CX, empower agents, and redefine the digital contact center—without losing the human touch.

Is your AI agent saving you money—or just creating the illusion of efficiency? Learn how to measure real impact with the metrics that matter.

Discover how autonomous AI agents solve key retail contact center challenges—scaling service, cutting costs, and improving customer experience.