Jessica Langdorf

AI is leading, but humans play a critical role. Explore how human-in-the-loop is reshaping customer service with smarter, safer automation.

AI for CX: Augmentation or Automation? Learn how to balance your investments and maximize ROI in your contact center.

Protecting customer interactions from AI risks requires more than rule-based filtering. Learn how a layered defense approach helps prevent prompt injection.

Make sense of AI vendor claims. Learn the key questions CX leaders should ask to evaluate generative AI agents and find the right fit for their contact center.

CX leaders from ASAPP & Broad River Retail share 5 key steps to adopting generative AI—from journey mapping to human-AI collaboration. Start now. #CX #AI

Ensure CX security with rigorous penetration testing. Here's how ASAPP safeguards customer data with top experts, proactive threat detection & AI-specific protections.

The contact center tech stack is rapidly evolving, and conversation intelligence solutions are playing a critical role in improving customer experience (CX). Forrester’s The Conversation Intelligence Solutions for Contact Centers Landscape, Q1 2025 report provides a comprehensive look at 23 vendors in this space—including ASAPP.

Autonomous AI agents in contact centers offer 24/7 service, but not all solutions are equal. Learn how to identify true AI agents that balance safety, accuracy, and flexibility.

See how contact centers can redefine 'human in the loop' to improve AI collaboration, resolve issues faster, and enhance customer experiences.

Discover how acting now on generative AI can transform customer support. Don’t wait for perfect conditions—start your CX journey today.

Explore JetBlue's approach to balancing AI, costs, and culture in their contact centers. Learn how AI like Amelia 2.0 enhances efficiency and agent engagement.

Discover how JetBlue empowers agents to tackle rising customer expectations with speed, resolution, and adaptability in an evolving industry.