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Artificial Intelligence in Customer Service

AI That Delivers Real Results for Contact Centers

ASAPP’s AI solutions automate customer service tasks, reduces operational costs, and enhances agent efficiency—helping you deliver superior service every time.

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ASAPP Differentiators for Artificial Intelligence Customer Service

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Automate with Ease

Automate repetitive tasks like FAQs, ticketing, and issue routing, allowing your agents to focus on complex interactions.

Scalable AI Solutions

Whether you’re handling a growing customer base or dealing with spikes in demand, ASAPP’s AI adapts to your needs with ease.

Multichannel

Engage with customers across voice, chat, email, and social media through a unified AI-powered platform.

Instant Analytics

Monitor customer service performance and satisfaction in real-time, allowing you to optimize your operations.

Top-Level Security

ASAPP’s AI platform ensures that all customer data is safe, adhering to the highest security standards.

Seamless Integration

ASAPP works seamlessly with your existing CRM and customer support tools, ensuring smooth deployment and minimal disruption.

Resources

Learn how AI can transform your customer service operations.

Check out our latest blogs and case studies.

GenerativeAgent launch keynote thumbnail image.

The modern contact center is 40 years old. That's decades of bad customer service. Customer happiness is at a 17-year low, agents hate their jobs, and companies are investing billions to run their contact centers. It's time for a change.

KEYNOTE
32 MINUTES
Thumbnail for an ebook called "A practical framework for Generative AI in your contact center".

Learn what a holistic generative AI strategy looks like for your contact center. You’ll discover how AI can behave like your best agents, a framework to get started, and how to use AI to achieve transformative results.

ebook
5 minutes
Thumbnail image for an ebook called "Identifying the Ideal Use Cases for Generative Agent".

Figuring out how to get started with a generative AI agent might seem like a daunting task. But it doesn’t have to be. Ensuring a successful deployment depends on choosing the best use cases to target first. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.

ebook
5 minutes
dON’T TAKE OUR WORD FOR IT

Why leading brands love ASAPP

ASAPP’s AI-powered solutions are trusted by top brands to deliver exceptional customer service.

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Real results

"GenerativeAgent™ provides support to agents at some of the world’s largest contact centers, leveraging the security and scale of AWS to deliver customer service that quickly solves customer pain points."

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Rich Geraffo, Vice President and Managing Director
AWS North America
Real results

"ASAPP's focus on deploying generative AI responsibly contributes to our shared vision of seamless people-AI collaboration, building public trust and achieving better outcomes."

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Jay Persaud, Global Emerging Technology Ecosystem Leader
Ernst & Young
Real results

"ASAPP’s GenerativeAgent™ provides enterprises with an amazing opportunity to enable rich and highly contextualized customer experiences while reimagining contact centers and agent empowerment.”

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Andrew Duncan, CEO
Infosys Consulting
PRODUCT TOUR

Explore how ASAPP can help you enhance your customer service operations with AI.

GenerativeAgent

Automate resolutions, not just conversations

GenerativeAgent resolves complex customer issues across voice and chat, surpassing the capabilities of traditional agents.

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ASAPPMessaging

Chat & Self-Service Platform

ASAPPMessaging drives digital adoption through self-service automation and agent efficiency.

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Contact Us

Let’s talk about how ASAPP can help you:

  • Lower operational costs without sacrificing quality
  • Improve customer satisfaction at scale
  • Maximize the value of every interaction
  • Extract actionable insights from every call

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