‍Nirmal Mukhi and Hashan Narangodage

Nirmal Mukhi is the VP & Head of Engineering, GenerativeAgent at ASAPP, where he builds machine learning capabilities and products. Prior to joining ASAPP, Nirmal held leadership positions in engineering and research at IBM, where he was R&D lead for Watson Education, and served as CTO at TRANSFR. He has over 30 publications (with 4500+ citations), 15 patents, and has appeared on a Discovery channel documentary about AI.

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Hashan Narangodage is a research scientist at ASAPP with a passion for developing practical AI systems that solve tangible business challenges, while enhancing human experiences at scale. His main focus at ASAPP is to bridge the gap between cutting-edge ML techniques and real-world applications, directly improving how customers and agents interact in contact centers.

How ASAPP makes GenerativeAgent® perform brilliantly with clever context engineering

‍Nirmal Mukhi and Hashan Narangodage

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